Business Operations Administrator

BCN Group Ltd; Manchester; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A leading IT service provider in Manchester is seeking a Contracts Administrator to join their Contracts Team. The role involves managing contract administration, resolving billing discrepancies, and ensuring seamless back-office operations. The ideal candidate will have strong Microsoft Excel skills, a minimum of 2 years in an administrative role, and a GCSE in Maths and English. This position offers a competitive salary, hybrid working options, and various employee benefits including a company pension scheme and health cash plan.

Benefits

23-days holiday allowance plus bank holidays

Company pension scheme

Health cash plan

On-site gym

Cycle to work scheme

Long service recognition

Social events

Qualifications

• Minimum 2 years of experience in an administrative role.
• Experience in a financial administrative role or sales support is beneficial.

Responsibilities

• Reconciling contractual services and managing the contract base.
• Supporting with end-to-end contract management.
• Invoicing of contractual sales orders.
• Identifying and addressing billing discrepancies.
• Managing contract-related invoice queries.
• Holiday cover for other team members.

Skills

Microsoft Excel skills

Experience with Microsoft Word

Experience with Microsoft Outlook

Experience with SharePoint

Experience with Microsoft Teams

Education

Maths & English GCSE’s minimum grade C

Job description

Job title: Contracts Administrator

Reports to: Contract Management Lead

Location: Manchester (hybrid working available)

Hours: Monday to Friday, 37.5 hours per week

Salary: Up to £27,000

About BCN:

At BCN we unite people and technology to enable organisations to fly. We believe people and organisations can achieve anything using technology to it’s full potential. Our role is to help them understand what is possible, implement in the right way and utilise their technology to achieve their ambitions. Which is why we put people front and centre – building client relationships for life and fostering a culture where our people thrive.

We are a leading managed IT services provider and technology consultant, specialising in delivering transformative technology solutions with industry‑leading client experience across business, public sector and not for profit organisations. From cloud computing, cybersecurity, and data management to power app development, we are dedicated to being a Microsoft powerhouse.

Guided by our 3 values of building relationships, customer success and passion and dedication, we are on a mission to make BCN the most trusted tech partner in the UK today. The kind of company clients want to work with, and people want to work for.

We are delighted you are on this journey with us!

Focus of the role:

A fantastic opportunity has arisen to join our Contracts Team as a Billing Administrator. Reporting directly to the Contracts Management Lead in a team of six. The focus of the role is to work with various departments to ensure back‑office operations run as seamlessly as possible. Resolving queries, product reconciliation for existing and new services and the administration of contracts.

Responsibilities:

• Reconciling of contractual services and management of the contract base to ensure correct charges and volumes.
• Supporting with end‑to‑end contract management; including setup of contracts, checking documentation and portals for third party verification, determining service commencement using our custom‑built system to input contract details.
• Invoicing of contractual sales orders.
• Identify and address billing discrepancies by reviewing and cross‑referencing invoices.
• End‑to‑end query management for any contract related invoice or account manager queries.
• Holiday cover for other team members to include customer service responsibilities and any other support required by the team or the wider business.

Person, Skills & Experience:

• Excellent Microsoft Excel skills
• Experience on the rest of the Microsoft package; Word, Outlook, SharePoint and Teams
• Maths & English GCSE’s minimum grade C
• 2 Years minimum experience in an administrative role
• Experience within a financial administrative role or sales support would be of benefit but is not required for the role.

Why BCN?

• The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy.
• Competitive salary with the ability to progress.
• 23‑days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more!
• Company pension scheme.
• 2 paid leave days per year to volunteer and support your local community – if it matters to you it matters to us.
• Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more
• Life assurance
• Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts.
• Balancing work, life, and fitness can be challenging, so we offer a free on‑site gym at our Manchester and Leeds locations to make it easier to stay active.
• Long service recognition to celebrate all the milestones
• Beer (or soft drinks) and Pizza Friday’s, dress down every day, social events such as Summer BBQ, Christmas party and lots more!