Business Manager

Barclays UK; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading financial services company is seeking a Business Performance Manager to enhance team performance and drive project outcomes. The role requires strong communication and analytical skills, with a focus on KPI management and stakeholder influence. Ideal candidates will have experience in banking or financial services, with proficiency in tools like Excel and Power BI. This position is situated in London, Glasgow, or Northampton, offering a pivotal role in achieving strategic objectives.

Qualifications

• Experience with risk and controls, change and transformation.
• Strong strategic thinking skills.
• Job-specific technical skills.

Responsibilities

• Develop and implement business strategies with leadership.
• Liaise between business units for better communication.
• Coordinate strategic initiatives for process optimization.
• Improve operational efficiency and streamline processes.
• Develop performance reporting for key metrics.

Skills

Excellent written and verbal communication skills

Highly numerical understanding of KPI/ metric performance frameworks

Gravitas and authority to build relations with stakeholders

Ability to influence stakeholders

Excellent presentation skills

High levels of integrity and trustworthiness

Analytical skills

Tools

Excel

Tableau

Power BI

Microsoft Copilot

Job description

As a Business Performance Manager, you will be responsible for overseeing the performance of various teams and senior leadership. This includes driving project and scorecard performance to achieve Divisional and Barclays strategic objectives, and support senior leaders to navigate complex challenges, make informed decisions and achieve business-critical goals; this includes ensuring KPIs and scorecard targets are in place and tracking teams to deliver projects and goals, working with various stakeholders, including supporting and assisting senior leadership team; ensuring adequate governance and operating rhythm is in place, analysing and evaluating performance data and reporting/ escalating performance.

TobesuccessfulasBusiness Performance Manager,youshouldhaveexperiencewith

• Excellent written and verbal communication skills

• Highly numerical with a strong understanding of KPI/ metric performance frameworks

• Gravitas and authority to build successful relations with senior leadership teams/ multiple stakeholders

• Ability to influence stakeholders at all levels and have desire to drive.

• Excellent presentation skills

• High levels of integrity and trustworthiness

Someotherhighlyvaluedskillsmayinclude

• Analytical skills

• Experience of working in Banking or a financial services

• Familiar with key business intelligence/ analytics tools (e.g. Excel, Tableau, Power BI)

• Familiar with AI productivity tools such as Microsoft Copilot

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role can be based in London (1CP), Glasgow or Northampton.

Purpose of the role

To enable the success of the business and assist senior leaders navigate complex challenges, make informed decisions, and achieve their goals

Accountabilities

• Collaboration with business and senior leadership to develop and implement business strategies that align with organizational goals and regulatory requirements.
• Liaison between different business units and functions, fostering communication and collaboration.
• Management and coordination of strategic initiatives, projects, and change management efforts to optimize business processes and strengthen the control environment.
• Improvement of operational efficiency within the organisation including the identification of areas for improvement, streamlining of processes, and implementation of best practices to enhance productivity and effectiveness.
• Development of performance reporting for key metrics that reinforce the strategic objectives of the division and support the external commitments made. Involvement in aspects of financial analysis and budget management, including assistance in financial planning, forecasting, and monitoring of financial performance against targets.
• Support to business heads in partnership with HR on hiring, workforce planning, joiner/mover/leaver actions.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and elevate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.