Business Development Officer

eRecruitSmart; Lancashire; On-site; GBP 29,000; Full time

Job summary

A local government company in Lancashire is seeking a Business Development Officer to promote and expand the commercial waste contract portfolio. Responsibilities include managing customer accounts, negotiating contracts, and ensuring service delivery. Successful candidates will have strong communication skills, a UK driving license, and at least one year of sales experience. The position offers a salary of £28,380 per annum, working 39 hours per week, Monday to Friday.

Qualifications

• At least 1 year experience in sales activities with demonstrated success.
• Track record of commitment to continuing professional development.
• Knowledge of negotiating terms and conditions on contracts.

Responsibilities

• Promote the commercial waste service and negotiate contracts.
• Manage customer accounts and administration for the Commercial Waste Collection Service.
• Assist in developing a performance management framework.

Skills

Full UK driving license

Experience in sales activities

Excellent verbal and written communication skills

Ability to work without direct supervision

Knowledge of budget and performance management

Education

Minimum 5 GCSE's (Math & English)

Tools

IT systems (spreadsheets and databases)

Job description

About the company

Our client is a wholly owned company of the Council, providing Environmental Operations which include Waste collection, Street cleaning, grounds and Park maintenance.

About the role

As Business Development Officer, you will sustain and expand the commercial waste contract portfolio and actively promote the service through a field-based, proactive approach with both existing and new business customers. You will :

• Optimise and support the development of collection rounds to ensure maximum efficiency using specialist software
• Ensure the necessary high standards of service delivery, through the motivation and management of staff in an efficient and effective manner which inspires continuous improvement

About the responsibilities

In the role of Commercial Waste Business Development Officer, your duties will be to :

• Represent the Council in a key customer-facing role, promoting the commercial waste service, negotiating contracts, resolving contract queries, advising customers of service solutions to meet specific business requirements, enforcing terms and conditions of contracts and tendering for contracts
• Be an initial point of contact for residents, businesses and other stakeholders, regarding the activity of the Commercial Waste Service Delivery Team, within geographical areas
• Manage customer accounts and the administration which support the Commercial Waste Collection Service
• Representing for invoices, variation of contracts and responding to customer enquiries for the recovery of outstanding debts and termination of contracts documents
• Provide estimates for work and manage any Service level agreements relevant to the section
• Assist the Operations Manager to develop and implement a performance management framework that meets the needs of the Waste Service Delivery Plan
• Assist the Head of Waste Services & Commercial Services and the Operations Manager in the delivery of Waste Services within a geographical area of Blackpool and Wyre
• Devise and implement innovative solutions to problem-solving in order to meet the service delivery needs of the waste areas
• Identify innovative solutions and implementing service delivery operations which meet changing nature of waste collections
• Devise and implement innovative solutions to problem-solving in order to meet the service delivery needs of the waste areas
• Manage customer accounts and the operating systems which support the Trade Waste Collection Service including controlling the issue of customer accounts, maintaining Trade Waste agreements in line with current Council policy, processing variation orders and responding to customer enquiries
• Responsible for coordinating the implementation of contract changes, completion of all associated contract documentation, invoicing and account adjustments including the recovery of outstanding monies or cessation of service as necessary
• Promoting and marketing commercial waste services together with supporting the management, continual development and improvement of commercial waste rounds
• Field-based performance monitoring of commercial collections to ensure a professional approach and high standards of service delivery to meet the needs of customers as well as providing support to colleagues
• Responsible for producing statistical reports, analysing data and management information to support the effective management of the business

About you

To be successful for the role of Business Development Officer you must have :

• Full UK driving license
• Minimum 5 GCSE's (Math & English)
• Track record of commitment to continuing professional development
• At least 1 year experience in sales activities with demonstrated success
• Experience in working with a variety of IT systems, particularly spreadsheets and databases
• Experience in producing performance management information for use by Senior Management
• Knowledge of budget and performance management
• Knowledge of negotiating terms and conditions on contracts
• Excellent verbal and written communication skills that are persuasive, informative and effective to engage the interests of a wide range of audiences
• Ability to think laterally and operate at different levels or audience
• Ability to work without direct supervision and to strict deadlines

About the hours & rewards

In the role of Business Development Officer, you will work Monday to Friday 39 hours per week and there is a salary on offer of £28,380 per annum.