Business & Data Analyst

Lloyds Banking Group; Nottingham; Hybrid; GBP 59,000 - 67,000; Full time

Job summary

A major financial institution is looking for a Senior Business & Data Analyst to shape the approach to transitioning assets and improve customer journeys. Responsibilities include managing complex datasets, stakeholder relationships, and optimizing migration processes. Candidates should possess strong analytical skills, experience in customer journey design, and proficiency in agile tools like JIRA and Confluence. The role supports a hybrid working pattern and offers competitive benefits including a generous pension and performance-related bonuses.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping benefits

30 days' holiday with bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Demonstrable experience handling technical complexities around migration.
• Experience in process mapping and business analysis techniques.
• Ability to work independently and collaboratively.

Responsibilities

• Understand and map end-to-end customer journeys.
• Lead on customer journey and process mapping.
• Manage large, complex datasets.

Skills

Experience in customer journey design

Data analytical capability

Stakeholder management

Agile delivery tools proficiency

Problem-solving skills

Tools

Excel

SQL

Jira

Confluence

Job description

The Core Infrastructure Platform Team act as the engine room that forms the infrastructure foundation of Lloyds Banking Group. They deliver complex solutions that support all aspects of the Bank and the services it provides to more than 27 million customers. Within the Core Infrastructure Platform, the Backup & Recovery Lab Team are responsible for delivering a new strategic backup capability to enhance its safeguarding capabilities, aimed at maturing the bank's operational resiliency posture and regulatory compliance position. Within the context of the Backup & Recovery Lab, there is an expectation that the Senior Business & Data Analyst will be involved in shaping the approach to transitioning assets from using legacy backup tools to a new strategic toolset whilst meeting customer (internal application‑owning teams) expectations. This role will play a pivotal role in complex product and process development and will work closely with Product Owners, a new Private Cloud team, and cross‑functional colleagues to ensure customer needs remain central to all journeys, driving continuous improvement and effective integration across business functions, technology, and data.

Key Responsibilities

• Independently understand, design, and map end‑to‑end customer journeys (internal and external), integrating insights from data, processes, and systems.
• Lead on customer journey and process mapping (e.g., using Visio or similar tools).
• Interpret complex detail and data, incorporating them into migration, cutover approaches, and customer treatment strategies.
• Continually evaluate journey effectiveness from both customer and business perspectives.
• Identify and implement enhancements to customer journeys and business processes, promoting customer‑centricity.
• Consider opportunities to optimise or automate backup tool migration processes.
• Coordinate and build alignment across teams and functions to ensure seamless customer experiences.
• Work closely with integrators, product owners, and third‑party suppliers to manage complex dependencies, planning, and delivery.
• Facilitate resolution of conflicting views and manage complex stakeholder relationships.
• Demonstrate complex data analytical capability, understanding the role of data in customer journeys and migrations.
• Use data tools (Excel; SQL desirable) to implement controls and ensure safe, accountable data use.
• Support technology and process integration, especially in complex migration or transformation contexts.
• Manage large, complex datasets to drive informed decision‑making.
• Develop and maintain effective stakeholder relationships, communicating plans and progress clearly.
• Translate complex customer requirements into actionable product deliverables.
• Influence without authority, working collaboratively within cross‑functional teams.
• Produce simple, consumable outputs that drive clear outcomes and can stand up to close scrutiny.

Qualifications

• Demonstrable experience handling technical complexities around migration, replacing legacy platforms, and cut‑over of backup solutions.
• Prior experience implementing operating model migration and data clean‑up.
• Experience in customer journey design, process mapping, business and data analysis techniques.
• Proficiency in agile delivery tools (e.g., Jira, Confluence).
• Strong communication, stakeholder management, and problem‑solving skills.
• Ability to work independently and collaboratively, managing priorities and driving outcomes.
• Experience operating within robust control environments, aligning with risk and governance frameworks.
• Passion for delivering customer‑centric solutions and improving customer outcomes.
• Exposure to operational resilience, backup, vaulting or other data safeguarding topics.

Desirable

• Familiarity with financial services products, payments, digital assets, or emerging technologies.
• Previous experience working within financial services or within a heavily regulated environment.
• Prior experience implementing a new backup platform and migration/cut‑over of applications to a target platform.
• Interacting and working closely with LBG's offshore team.

Benefits

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Salary: £59,850 - 66,500 per annum
Locations: Leeds or Manchester
Hours: Full‑time
Working pattern: Hybrid (at least two days per week at the office)