Business Consultant - Global Ops

Columbus; Manchester; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A digital consultancy company in Manchester seeks a customer support professional to resolve client issues and provide consultancy services. The ideal candidate will have over 5 years of D365 experience and relevant Microsoft certifications. Experience in user training and a full driver's license are necessary. The role offers flexibility to work from home or hybrid, along with a comprehensive benefits package including generous leave, training, and wellness support.

Benefits

25 Days Annual Leave

Free Microsoft Certifications

Employee Wellbeing Program

Cycle-to-Work Scheme

Vitality Medical Insurance

Qualifications

• 5 years+ D365 experience in a consulting or internal lead D365 role.
• Full driver's licence and access to a vehicle.
• Committed to personal development and becoming a Trusted Advisor in your field.

Responsibilities

• Resolve customer issues within Support Service Level Agreements.
• Perform root cause analysis and incident management.
• Provide consultancy services including User Acceptance Testing.
• Conduct informal/formal training to Customers.

Skills

D365 F/SCM Finance Certified

Knowledge of Electronic Reporting

Curiosity and improvement mindset

Collaboration skills

Education

Relevant Microsoft certifications

Tools

D365 software

Job description

Travel/Expenses: A car is required for travel to client sites - expensed at 45p per mile from home address (excluding travel to any Columbus Office within 35mi) THRIVE, GROW and SHAPE THE FUTURE People always come first at Columbus. We're a global digital consultancy with a local presence, helping businesses transform and thrive through technology, data, and human insight. Just as importantly, we're a workplace where careers are nurtured and development is supported through clear, structured career paths. Our culture is built on trust, collaboration, curiosity, and a shared commitment to delivering customer success. Whether you're an experienced professional or just starting out, you'll find the freedom to explore ideas, challenge convention, and shape your own path. Let's thrive, grow, and shape the future together. Global Ops D365 team, By joining our team, you will be part of a supportive network that values your voice, respects your ideas, and promotes a healthy work-life balance. Our average length of service in the UK is 8 years, as we are committed to cultivating an inclusive workplace culture that celebrates and supports career growth and advancement in becoming a Trusted Advisor. The team is great and want to get stuck in and help each other out, we have good customers, and no two days are the same

Responsibilities

• Resolve customer issues within Support Service Level Agreements, by telephone, email, remotely or in person if required.
• Perform root cause analysis and incident management to minimise future issues, and identify and promote potential commercial activities.
• Provide consultancy services including but not limited to User Acceptance Testing (UAT); Go Live services; data change; code change; additional products/modules/functionality configuration and set-up; specification and testing, upgrades; migration.
• Provide informal/formal training to Customers with both standard system, additional modules/functionality and special customisations, where necessary.

Travel and Hybrid Working

We have an environment that gives you the flexibility to achieve an effective work-life balance for you and your family, whether you want to work from home or at one of our luxury Cubo offices around the UK. We encourage those in customer-facing roles to aim to come into the office at least once a month, and also team meetings and client meetings; however, you can work from Nottingham HQ or any Cubo office regularly if you prefer, whichever suits you.

Qualifications

• Microsoft exams qualified D365 F/SCM Finance Certified.
• Knowledge of Electronic Reporting, Tax Calculation Service.
• Global VAT / Tax an advantage.
• Wider D365 F/SCM functional knowledge.
• 5 years+ D365 experience in a consulting or internal lead D365 role.
• Full driver's licence and access to a vehicle.
• Curious, looking to challenge the status quo and improve.
• Collaborates well with both internal and external colleagues.
• Committed to personal development and becoming a Trusted Advisor in your field.

Company Overview

With over 1,500 colleagues across more than 10 countries, we bring global perspectives and local understanding. What unites us is our belief in creating meaningful impact - for our people, our customers, and the journey ahead. Columbus is a consultancy company focused on helping organisations drive business value by advising, creating, and advancing the entire business. We deliver digital value through human intelligence, enabling our customers to innovate and grow.

Benefits

• 25 Days Annual Leave (Increasing with Service)
• Columbus Benefits Hub - Discounts on Tickets, Shopping, Car leasing, Holidays, Food and More
• Enhanced Maternity Pay
• Access to Free Training Courses Delivered by Columbus Academy
• Free Microsoft Certifications and access to Microsoft Learn
• Modern Airconditioned Office Spaces fully managed by Cubo (multiple UK locations)
• Free Barista Coffee and hot drinks made in-house
• Free Beer and Fizz every day (2 - 5pm)
• Casual Dress Code in our Offices
• Personal Pension Plan
• Life Assurance x4 Salary
• Cycle-to-Work Scheme
• £2,500 payment for successful candidate referrals
• Flexi-phone upgrade scheme (if eligible)
• Employee Wellbeing Program (terms apply)
• Free 24/7 Access to Cubo Gym(s)
• Vitality Medical Insurance
• Westfield Health Cash plan (includes an Employee Assistance Lines)
• Mental health first aiders
• Virtual suggestion boxes

Equal Opportunity Statement

We provide equal opportunities for everyone, ensuring a level playing field for all candidates. We actively encourage applications from all backgrounds to apply for positions across our organisation.