Business Consultant

BloomReach Inc.; Camden Town; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading SaaS consultancy firm in Camden Town is seeking a Business Consultant to deliver value through their Engagement Platform. The role involves advising clients on e-commerce and digital marketing while managing client implementations. Ideal candidates have 2-3 years in consulting within a SaaS environment and possess excellent communication skills.

Benefits

Flexible working hours

Personal development budget

Employee Assistance Program

Qualifications

• 2-3 years of experience in a consulting role within a SaaS environment.
• Working knowledge of at least one Bloomreach Engagement platform feature.
• Excellent consulting skills, including clear communication and proactive problem solving.

Responsibilities

• Support clients in implementation: gather business requirements, prepare data structures, manage data migration.
• Advise clients on e-commerce, analytics, and marketing automation.
• Build strong client relationships and drive continuous improvement.

Skills

Consulting skills

Stakeholder management

E-commerce knowledge

Data analytics expertise

Marketing automation

Job description

Overview

As a business consultant you will be responsible for delivering value to Bloomreach's clients through the deployment and use of the Engagement Platform. You will support clients in the implementation phase with business requirements gathering, data structure preparation, data migration, and automated programs deployment. You will be a key advisor for clients regarding e-commerce, analytics, data management, digital marketing, marketing automation and emailing + mobile technologies. You will build strong relationships with clients by driving continuous improvement, maximizing platform utilization and improving KPIs/ROI. You will develop business strategy and a roadmap with clients in collaboration with the Customer Success Manager, aligning on relevant business goals and critical metrics. You will become an expert in a chosen part of the platform to lead and advise clients and internal stakeholders. You will play a pivotal role in onboarding, platform adoption and features utilization.

Responsibilities

• Deliver value to Bloomreach's clients through the Engagement Platform.
• Support clients in implementation: gather business requirements, prepare data structures, manage data migration, and deploy automated programs.
• Advise clients on e-commerce, analytics, data management, digital marketing, marketing automation, and emailing + mobile technologies.
• Build strong client relationships by driving continuous improvement, maximizing platform utilization, and improving KPIs/ROI.
• Collaborate with the Customer Success Manager to develop business strategy and a roadmap with clients; align on goals and critical metrics.
• Develop expertise in a chosen platform area to lead and advise clients and internal stakeholders.
• Contribute to onboarding, platform adoption and feature utilization.
• Collaborate with internal teams to build services around the product and contribute to internal process improvement.

Values and Culture

We emphasize freedom and trust: we don’t clock in and out, and we maintain minimal approval processes. We live five defined values and ten key behaviors in processes like recruitment, onboarding, feedback, development, performance reviews and internal communication. We offer flexible working hours and a virtual-first setup with Bloomreach Hubs across three continents. We organize company events to celebrate the global spirit, encourage volunteering (5 paid days off), and highlight our strong culture on Glassdoor and Comparably.

Employee Development and Well-being

• Personal Development: People Development Program, competency maps, and a resident communication coach; Leader Development Program with feedback, coaching and follow-ups; Bloomreach education budget of up to $1,500 annually.
• Well-being: Employee Assistance Program, Calm subscription, DisConnect days (additional day off each quarter), sports/yoga/meditation opportunities, extended parental leave up to 26 weeks for primary caregivers.

Qualifications

• Ideally 2-3 years of experience in a consulting role within a SaaS environment.
• Working knowledge of at least one Bloomreach Engagement platform feature.
• Experience in online analytics, performance marketing, marketing automation, data science, A/B testing, personalization, campaign optimization, customer lifetime value, e-mailing automation, reactivation, attribution modelling, prediction, product recommendations, or e-commerce.
• Knowledge of e-commerce business and trends; ability to understand clients' business models and adapt consulting approach.
• Excellent consulting skills: clear written and verbal communication, presentation skills, stakeholder management, organizational skills, proactive problem solving.
• Ability to handle difficult situations in a proactive, goal-oriented, professional way.
• Commitment to maintaining expertise through learning opportunities and self-study.
• Native or professional fluency in English.

Company and Benefits

• Restricted Stock Units or Stock Options vary by role, seniority and location; performance bonus; employee referral bonus up to $3,000; Bloomreach celebrates work anniversaries ("Bloomversaries").
• Global offices (Amsterdam, Bratislava, Prague, London, Moscow, New York, Atlanta, Charlotte) with a virtual-first approach.
• Interns may be exempt from some benefits for the first six months depending on employment type.