Business Change Manager

Government Property Agency; Swindon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK government agency is seeking a Business Change Manager responsible for leading change management activities within the cross-government Interoperability programme. This role demands strong leadership and stakeholder management skills to facilitate cross-department collaboration. The ideal candidate will develop best practices and ensure the adoption of new processes while maintaining effective communication across the agency. Join a diverse team committed to innovation and sustainable growth in the Civil Service.

Qualifications

• Strong stakeholder management and communication skills essential.
• Experience in leading business change management activities required.
• Ability to establish and maintain a change plan for programs.

Responsibilities

• Lead programme stakeholder engagement activities.
• Develop and champion best practice business change management standards.
• Identify and update business readiness criteria before implementation.

Skills

Stakeholder management

Leadership

Business change management

Communication skills

Team support

Job description

Responsibilities

• Stakeholder management: Identify, classify, and update the stakeholder engagement plan. Lead programme stakeholder engagement activities. Act as point of contact for senior stakeholders.
• Leadership and delivery: Provide visible and effective leadership, lead the business change management activities. Work with the programme manager and project managers to deliver the business case benefits and outcomes. Develop clear vision and standards and champion the use of best practice business change management standards, tools and processes. Build strong networks both internally and externally. Actively listen to, assess and understand the impact on stakeholders to improve the likelihood of their adoption of the change.
• Business case: Lead on the change management elements of the business case.
• Change products: Lead the creation of the required Business Change products for the programme. Lead on engagement with key contacts. Ensure products are used appropriately by the programme and stakeholders to embed the change. Explore interoperability models across other industries and use that learning to improve approaches to change delivery.
• Change planning: Establish and maintain the change plan for the programme and provide input into the overall Programme Plan.
• Business readiness: Identify, qualify, and update the business readiness criteria before implementation. Report on the tracking of these to 'approve/refuse' go‑live to the Project Managers.
• Benefits realisation: Work in partnership with the Benefits Manager and stakeholders to plan benefits realisation as part of all Business Change activities.
• Change communication: Lead on Business Change messaging, working closely with the Communications team. Provides content for communications relating to Business Change across the programme.
• Guidance and support: Provide direction and guidance to the team, and support development of others.

Collaborating across government departments will be key to the success of the programme and so the successful candidate will need to have strong stakeholder management and communication skills.

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to.

About the Government Property Agency (GPA)

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government’s office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions‑focused people to join our team. Representing the best covenant in the UK – His Majesty’s Government – we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost‑effective property services such as asset management, lifecycle replacement and workplace services. Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self‑improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together.

Values

• Striving for excellence – We always aim to deliver great results.
• Empowering through respect – We insist on fair treatment for all, always.
• Acting with integrity – We consistently do the right thing.
• Succeeding together – We rely on each other to achieve success.

The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community. Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.

Role Overview

The successful candidate will be responsible for Business Change Management activities for the cross‑government Interoperability programme, enabling and supporting Civil Servants to work across departments when needed. Interoperability is about people, but it depends on platforms of standardised property technology, policies and processes to ensure security and compliance and new ways of working to ensure that together, we run a more effective, efficient and sustainable Civil Service office estate. Work has progressed in areas of interoperability, such as the ongoing roll‑out of Property Technology such as GovPass, GovPrint and GovWifi and addressing how government campuses will work together. The Interoperability Programme brings all these pieces together under one coordinated programme with a shared vision and direction.