Business Centre Adviser

Derbyshire County Council; Bakewell CP; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A local government authority in the UK is looking for a Business Centre Team member to provide business support across operational teams. The successful candidate will handle customer inquiries across various channels, manage payments, and ensure data compliance. Candidates should have at least 4 GCSEs including English and Maths, along with proven experience in Microsoft Office and excellent customer service skills. This position offers a flexible working environment alongside traditional benefits such as a pension scheme and paid leave.

Benefits

Flexi-time

Defined benefit pension scheme

26-31 days holiday

Volunteering leave

Free parking

Qualifications

• Experience in customer service with excellent communication skills.
• Proficiency in Microsoft Excel, Outlook, and Word.
• Ability to manage competing deadlines and priorities.

Responsibilities

• Provide business support for operational teams.
• Act as the first point of contact for customers.
• Process customer payments and support the Democratic Services process.

Skills

Microsoft Office proficiency

Customer service skills

Ability to manage priorities

Accuracy

Education

4 GCSEs (grades A – C) including English and Maths

Job description

PLEASE DO NOT APPLY USING THE DERBYSHIRE COUNTY COUNCIL WEBSITE, PLEASE SEE DETAILS BELOW.

The Role

We have a great opportunity available to join our Business Centre Team ( 1 x permanent and 1 x temporary post available). The role includes business support work for operational teams across the Authority, using business systems and ensuring that data is up to date and held in accordance with relevant legislation. The postholder will also provide a first point of contact for customers across various channels, such as telephone, email and face to face, and will process customer payments, and to support the Democratic Services process.

About You

You’ll need to have at least 4 GCSEs (grades A – C) including English and Maths (or equivalent), along with solid experience using Microsoft Office, particularly Excel, Outlook, and Word. A high level of accuracy, excellent customer service skills, and the ability to manage competing priorities and deadlines are essential for success in this role.

About Us

The Peak District National Park was the first of Britain’s 15 national parks and is still enjoyed by millions, looking for both adventure and a breathing space to escape. It is also the most accessible due its proximity to four major cities of the UK and its 38,000 residents. We recognise the importance of our national park and our job is to speak up and care for the Peak District National Park for all to enjoy forever.

Benefits

We offer a range of staff benefits including flexi-time, a high-quality defined benefit pension scheme, 26-31 days holiday (plus bank holidays) with the option to purchase more, volunteering leave, hybrid home / office working and free parking at most of our offices. Please check out our Total Reward Brochure to see what else we offer.

Further Information