Business Analyst - Data Centre

Oliver James; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A recruitment firm is seeking an experienced Business Analyst specialized in Data Centres. This role involves leading workshops, engaging stakeholders, and managing CRM projects (preferably Dynamics CRM or Salesforce). The ideal candidate should excel in challenging processes and working independently within a fast-paced environment.

Qualifications

• Proven experience as a Business Analyst within complex environments.
• Ability to work independently and take initiative.
• Solid stakeholder management and facilitation skills.

Responsibilities

• Lead workshops with cross-functional teams across business and IT.
• Gather and document business requirements for CRM solutions.
• Support transition from discovery to implementation.

Skills

Data Centre Experience

Stakeholder Management

CRM Projects

Analytical Skills

Communication Skills

Tools

Dynamics CRM

Salesforce

Job description

Job Title: Business Analyst - Data Centres
Location: London (on-site once every two weeks - expenses covered)
Contract Length: 6 months (with a view to extend into implementation)
Start Date: ASAP
Industry: Data Centre and Telecoms
IR35 Status: Outside

Overview:
We are supporting a key client in the search for an experienced Business Analyst to support a CRM-related programme of work. The ideal candidate will take a strong, business-wide view and be confident in leading stakeholder engagement, driving workshops, and challenging processes to deliver clear outcomes. This is a fast-paced role in a challenging environment, therefore the client require someone that can hit the ground running amongst a lean team.

Key Responsibilities:

• Lead and facilitate workshops with cross-functional teams across business and IT

• Drive stakeholder engagement across senior and operational levels to ensure alignment and commitment

• Gather, analyse, and document detailed business requirements for CRM solutions (Dynamics CRM or Salesforce)

• Translate business needs into actionable user stories and functional specifications

• Push back when needed to challenge assumptions and ensure clarity of scope

• Collaborate with European teams to maintain momentum across regions

• Support the transition from discovery to implementation, ensuring continuity and readiness

Key Skills & Experience:

• Must have data center experience to be considered.

• Proven experience as a Business Analyst within complex business environments

• Solid stakeholder management and facilitation skills

• Strong experience working on CRM projects - ideally Dynamics CRM or Salesforce

• Ability to work independently and take initiative in driving business analysis activities

• Excellent written and verbal communication skills

Please apply for more information.