Business Analyst (Change Requests)

DB Charles Recruitment; Henley-on-Thames; On-site; GBP 40,000 - 48,000; Full time

Job summary

A top business in IT solutions based in Henley-on-Thames is seeking a permanent Business Analyst. The role requires skills in documenting change requests, dealing with internal teams, and excellent communication with clients. The position offers a salary between £40,000 to £48,000 annually along with generous holiday benefits. Ideal for candidates with a background in IT and experience using JIRA.

Benefits

21 days holiday + bank holidays

Increase of holiday days per year up to 25

Qualifications

• Experience as a Business Analyst, Reporting Analyst, or Technical Support.
• Background in IT businesses desired.
• Ability to document change requests and specifications.

Responsibilities

• Document change requests and specifications.
• Coordinate with internal development team.
• Account management and solution creation.

Skills

Business Analyst

Change Requests

JIRA

Excellent Communication Skills

Technical Support Knowledge

Job description

£40000 - £48000 per annum + Additional Company Benefits;

Based in Henley-on-Thames, DB Charles Recruitment are working with a top business seeking to hire a permanent Business Analyst with strong skills in documenting change requests / specifications from the customer, via the internal development team and back again. This person will need to have excellent communication skills for handling both technical and non-technical personnel.

The business are predominantly established as IT solutions providers however the group portfolio involves work in other interesting areas. The business has been established for over 10+ years and in this time has seen great growth in turnover.

Key day to day duties for the role will be:

• Documenting change requests / specifications
• Dealing with the internal development team to make sure the customers requirements are met
• Elements of account management
• Solution creation
• Working in JIRA
• Providing client training
• Testing changes

The business is seeking candidates with the following demonstrable experience:

• Holds a background working as a Business Analyst / Reporting Analyst / Technical Support or a position involving creating & documenting change requests / specifications
• A background working within an IT business
• Technical support knowledge would be advantageous
• Able to demonstrate previous experience documenting change requests / specifications
• Must have strong experience working with JIRA
• Excellent communication skills, highly presentable and comfortable in a client facing role where required
• Able to communicate effectively with technical & non-technical personnel
• Ability to commit to permanent role office based in Henley-on-Thames

The role is a Monday to Friday position with hours of 8:30am to 5:00pm and the business are ideally seeking to pay a salary of between £40,000 to £48,000 per annum and other aspects to note:

• x21 days holiday + bank holidays
• After each year of service, gaining x1 more days holiday up to a maximum of x25 days holiday

If this role sounds a great fit for you, please apply and we look forward to speaking with you soon.

Job Information

Job Reference: DB618_1761599239

Job Locations: Henley-On-Thames, Oxfordshire

Job Types: Full-time, Office Based, Permanent

Job Skills: Business Analyst, Change Requests, Developers, Henley-on-Thames, Jira, Kanban, Office Based, Permanent, Specifications, Technical Support, UI, UX

Interested in this role? Send us your details and upload a CV today.