Business Analyst

Rail Delivery Group; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading transport organization in the UK is seeking a Business Analyst to support the delivery of PAYG solutions for integrated transport networks. The role involves collaborating with various stakeholders to define requirements, manage projects, and contribute to a newly established Business Analysis Practice. Ideal candidates will have over 5 years of experience in business analysis, strong analytical skills, and the ability to communicate effectively across complex environments. This position offers competitive benefits and opportunities for career development.

Benefits

75% off rail travel for personal and family use

30 Days annual leave

Season ticket loan

Enhanced family leave

Pension scheme with employer contribution

Private medical insurance

Discounted gym membership

Qualifications

• Minimum of 5 years working as a business analyst or in a closely related area in a professional environment.
• Experience in complex stakeholder environments to elicit requirements.
• Ability to document requirements through use cases and user stories.

Responsibilities

• Understand and define the scope of change initiatives.
• Present analysis findings to internal and external stakeholders.
• Manage prioritization of requirements and define acceptance criteria.

Skills

Analytical skills

Stakeholder engagement

Requirements gathering

Problem-solving

Communication skills

Education

Professional business analysis certifications (IIBA, BCS)

Tools

Excel

SQL

Tableau

Visio

Job description

Closing Date for applications: 11th February 2026.

What is the purpose of this job?

An opportunity has arisen for a Business Analyst at Rail Delivery Group.

RDG has been working closely with partners such as Transport for Greater Manchester and Transport for West Midlands to deliver smartcard and contactless payment card PAYG solutions for rail integrated transport networks. A core element is the Tap Converter that will process all rail PAYG taps and calculate the best fare for the customer including any discounts and capping.

This wide-ranging role will support the delivery of multiple phases of the programme, developing enhancements to the capabilities of the Tap Converter and related systems, and ensuring they are ready for successful customer launches. You’ll work in close collaboration with local transport authorities, suppliers, and internal teams to ensure successful adoption of PAYG rail travel for customers.

You will also form part of the newly established RDG Business Analysis Practice, setting BA standards and processes, sharing best practice and working collaboratively to ensure consistent, high-quality business analysis deliverables.

What can I expect to do in this job?

• This isn’t an exhaustive list, but things you can expect to be involved with include:
• Understanding and clearly defining the scope of change initiatives
• Working with customer, technical and other teams as required to understand detailed wants and needs, identifying and articulating solution options, rules, benefits and risks
• Elaborating high level requirements into detailed functional and non-functional requirements from internal and external stakeholders
• Presenting analysis findings and requirements to internal and external stakeholders
• Engaging with and managing stakeholders in a complex multi-organisation environment always ensuring that communications are clear and programme needs met
• Managing the prioritisation of requirements
• Reviewing technical designs to ensure the solution meets the requirements and rail industry standards
• Evaluation suppliers’ capability to meet the requirements, either from existing solutions or from new developments
• Defining acceptance criteria, ensuring that the team builds and achieves those criteria
• Supporting the delivery of training to internal and external users and creation of training materials.
• Contributing to and ensuring that all business analysis deliverables align with the BA Practice community and standards
• Measuring and reporting on benefits delivery
• Providing input into future development roadmaps.

Who will my key contacts be?

• Delivery Manager/Programme Manager
• BA Practice Lead and other BAs within RDG
• Internal supporting functions (e.g. architecture, finance, procurement, legal)
• Senior stakeholders and TOC organisations
• RDG Service Management Team
• Third party stakeholders and suppliers

What experience, skills and knowledge do I need?

• Ability to break down complex analysis problems into concise requirements and business rules
• Experience of working with in complex stakeholder environments, engaging with multiple parties to elicit requirements and undertake analysis
• Ability to extract requirements from technical documentation
• Experience of ITSO or cEMV Payment Card technology is advantageous
• Previous rail industry, ticketing and PAYG experience is beneficial
• Minimum of 5 years working as a business analyst or in a closely related area in a professional environment
• Excellent analytical and problem-solving skills
• Experience and knowledge of analysis activities across the full project development lifecycle
• Experience of documenting requirements using use cases, user stories and other techniques
• Understanding and definition of current and target operating models
• System and business process modelling and re-engineering
• Collaboration and facilitation skills to work effectively with a broad range of both internal and external stakeholders
• Experience of running workshops and posing the right questions to gather requirements and challenge design details and assumptions
• Attention to detail, enabling issues to be identified, coupled with thoroughness and a determination to resolve them
• Ability to produce excellent quality written documentation to support your work, report on findings and present to stakeholders when required
• Proactive and delivery focussed
• Strong communication, presentation and interpersonal skills
• Ability to balance customer, project, and development needs for a particular project delivery, escalating any conflict at appropriate times
• Exposure to and understanding of agile and traditional project management frameworks
• Data analysis skills to investigate issues and identify impacts (Excel/SQL/Tableau) is beneficial
• Experience of modelling tools such as Visio is desirable
• Professional business analysis certifications (IIBA, BCS etc) are welcomed.

Rail plays an ever more crucial role in Britain. Our aim is to create a railway that delivers real improvements in customer experience, which drives growth in both the number of customers and the number of journeys and allows us to create a simpler and better railway.

Our purpose is to create a simpler, better railway for everyone in Britain

We will deliver this by working collaboratively across the industry to design the future of customers’ rail experience as well as how the industry operates behind the scenes. We deliver change to existing elements of the railway but also through new activities and campaigns; through our management of services which are delivered to customers and to industry partners; and by joining up the industry’s decision making, bringing together key stakeholders with the right expertise to ensure we make the right decisions for customers and the whole railway.

Our values, known as ASPIRE, are Accountability, Support, Partnership, Inclusive, Respect and Excellence. Our values form an integral part of our recruitment, performance and recognition processes

Why Work for RDG?

We offer a highly competitive package, including:

• 75% off rail travel for personal and family use, plus international rail discounts.
• 30 Days annual leave (plus buy/sell options and additional leave for key life events)
• Season ticket loan for commuting costs.
• Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave.
• Pension scheme – up to 11.58% employer contribution.
• Private medical insurance (Vitality PPP) including mental health and specialist care.
• Discounted gym membership and access to wellbeing programmes.

Career Development & Progression

You’ll be part of a team driving innovation at a national scale, with the opportunity to influence long-term ticketing strategy. This role provides real ownership, the chance to work with leading-edge technologies and partners, and visibility at senior levels across the rail industry. You’ll also gain wide exposure to transport and government stakeholders, opening up exciting development and progression opportunities within RDG.

Apply Now & Shape the Future of UK Rail

If you are interested in joining RDG as an Accessibility and Customer Experience Lead/ SME and shaping the future of digital ticketing, we’d love to hear from you!

Click Apply now to start your application and be part of a team that is leading digital innovation in the rail industry.

Please note that we are unable to consider applications from candidates who require visa sponsorship to work in the UK.