Business Analyst

Telent; Warwick; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A telecommunications and defence company is seeking a Business Analyst to support critical national infrastructure initiatives. The ideal candidate will have strong analytical and communication skills, with a background in telecoms or defence. This role involves providing insights for operational improvements and collaborating with various teams. A degree in business studies and eligibility for security clearance are required. A competitive salary and hybrid working arrangement are offered.

Benefits

26 days annual leave + 8 bank holidays

Company matched pension

Flexible Benefits portal access

Wellbeing support

Discounts through Telent Reward scheme

Qualifications

• Organised and proactive with strong communication skills.
• Experience collaborating with distributed teams.
• Comfortable in structured environments.

Responsibilities

• Support both business-as-usual and transformation activity.
• Create and manage business reporting.
• Collaborate with stakeholders to improve processes.

Skills

Strong organisational skills

Excellent communication skills

Process improvement

Data analysis

Microsoft 365 proficiency

Experience with databases

Ability to simplify problems

Education

Degree in Business Studies or equivalent

Tools

PowerBI

MS Excel

Salesforce CRM

Oracle ERP

Job description

Business Analyst - Telecoms / Defence / SCIDA Support - Fixed Term Contract (FTC) till 2027

Location: Warwick HQ (CV34 5AH) - Hybrid working
Industry: Telecoms, MOD, Defence, Critical National Infrastructure
Package: Competitive starting salary + Matched Pension + Flexible Benefits

Join Telent and play a key role in supporting the UK's critical national infrastructure. Our Business Analysts are central to driving improvement, shaping transformation, and ensuring operational excellence across our organisation.

In this Business Analyst role, you will provide support to the SCIDA programme, applying structured analysis and process rigour to help maintain high-integrity communications environments.

We're looking for individuals ideally from Telecoms, MOD, RAF, or wider Forces backgrounds, with strong analytical and auditing skills, and based within commuting distance of our Warwick headquarters - Hybrid working.

Full Right to Work in the UK required, and eligibility to gain NPPV3 / SC Security Clearance.

The Role:

As a Business Analyst at Telent, you'll support both business-as-usual and transformation activity, delivering high-quality insights, process improvements and reporting that directly influence operational performance. You will collaborate across multiple teams, develop meaningful relationships with stakeholders, and ensure our business areas have the information and processes they need to operate effectively.

Business Analyst - What You'll Do

• Create and consolidate business reporting for designated areas
• Maintain and improve data quality and information storage (Oracle ERP, Salesforce CRM, SharePoint, M365)
• Develop, maintain and quality-check process maps and operational documentation
• Work with stakeholders to design and review new or updated procedures
• Support leadership teams with business improvement programmes
• Partner with project teams, operational leads and managers to produce analysis and documentation
• Build strong working relationships and respond to stakeholder queries with clear research and recommendations
• Assess data, gather requirements and model business processes
• Identify cost savings, efficiency opportunities and process improvements
• Support testing, implementation and transition of solutions
• Act as a Lean efficiency "waste champion" (Tim Woods methodology)
• Provide trusted advice and insights to senior managers
• Support the SCIDA programme with structured analysis and documentation activities

Business Analyst - Who You Are:

You are an organised, analytical and proactive Business Analyst with strong communication skills and a background in process improvement. You're comfortable working in structured or regulated environments - such as telecoms, defence, or forces roles - and you can translate complex problems into clear, actionable solutions. You work well across teams, manage multiple tasks confidently, and maintain high attention to detail.

Business Analyst - Key Requirements:

• Strong organisational skills and ability to meet tight timelines
• Excellent communication, active listening and presentation skills
• Experience collaborating with distributed teams and external partners
• Ability to write clear requirements, business cases and structured documentation
• Strong working knowledge of Microsoft 365 and Visio
• Experience with databases and reporting tools
• Ability to produce process documentation, maps and reports
• Understanding of operational business processes
• Degree in Business Studies, Business Administration / Management or equivalent experience
• Commitment to continuous professional development
• Experience with Microsoft Apps (Teams, Forms, Power Automate, Lists, SharePoint, Planner etc)
• Confident user of and experience of PowerBI, VLOOKUP, Pivot Tables (MS Excel)
• Capability to define, measure and report on KPIs
• Previous experience in business and/or data analysis supporting system and process improvement
• Ability to simplify complex problems into practical, user-focused solutions
• Knowledge of standards and processes relevant to telecoms or defence disciplines
• Project management experience desirable
• IIBA certification or working towards it (or equivalent)
• Full right to work in the UK - eligibility to gain NPPV3 / SC Security Clearance

Telent - What We Offer:

A career at Telent offers opportunities to grow, learn and contribute to nationally important work. We value diversity, encourage new thinking and help our people reach their potential.

Benefits include:

• 26 days annual leave + 8 bank holidays (with buy/sell options)
• Company matched pension
• Family-friendly policies and access to the Flexible Benefits portal
• Wellbeing and occupational health support
• Telent Reward scheme - discounts on cinema, restaurants, shopping and more

We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

Telent Core Values: Be Collaborative, Be Inclusive, Be Customer Focused, Take Responsibility