Business Analyst

DFS; South Yorkshire; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading furniture retailer is seeking a Business Analyst to drive improvement initiatives. You will collaborate across departments to understand business challenges and translate requirements into actionable specifications. The role requires strong analytical skills and experience in digital products, with 3+ years in a similar position. This position is hybrid, offering an opportunity to work both on-site and remotely. The company values diversity and inclusion, providing various benefits including training, discounts, and a bonus scheme.

Benefits

Potential Annual Bonus Scheme

Growth and Training opportunities

Holiday allowance plus options to buy extra days

30% off DFS and Sofology products

Access to healthcare and Employee Assistance Programme

Group Pension and Sharesave schemes

Life Assurance and Sick Pay

Qualifications

• 3+ years of experience as a Business Analyst focused on digital products.
• Proven experience in gathering and documenting business requirements.
• Good understanding of the software development lifecycle.

Responsibilities

• Collaborate with stakeholders to understand business objectives.
• Translate complex requirements into functional specifications.
• Conduct research and analysis of digital processes.
• Facilitate workshops to gather comprehensive requirements.
• Work with development teams to articulate requirements.

Skills

Strong stakeholder management

Analytical skills

Excellent documentation skills

Problem-solving skills

Education

3+ years as a Business Analyst

Tools

JIRA

Job description

Job Type: Permanent Job Sector: IT Region: Yorkshire Location: Doncaster Salary Description: Competitive salary based on skills and experience Posted: 06/01/2026 Recruiter: DFS Job Ref: dfs/TP/113424/3112 Job Views: 1

We’re on the hunt for an enthusiastic Business Analyst to join our team! In this role, you’ll take the lead or collaborate closely in driving key improvement initiatives across different areas of the business. This is a hybrid role based at our Doncaster Group Support Centre, with 2-3 days a week onsite.

About DFS

We’re home to DFS, Sofology, and The Sofa Delivery Company - three distinctive brands with a shared mission to bring great design and comfort into every home, affordably, responsibly, and sustainably. At DFS Group, everyone plays a part. Whether you’re supporting our brands or serving our customers, you’re helping shape the future of furniture retail. Each brand has its own identity and creative direction, but we’re united by a culture that puts people and purpose at the heart of everything we do.

Everyone Welcome: Across our Group, we're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail. We’re proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you.

What you’ll be doing

• Collaborate with stakeholders across various departments (e.g., Marketing, Product, Operations, IT) to understand business objectives, challenges, and opportunities related to digital channels.
• Translate complex business requirements into clear, concise, and detailed functional and non-functional specifications, user stories, use cases, and acceptance criteria.
• Conduct in-depth research and analysis of existing digital processes, systems, and data to identify areas for improvement and innovation.
• Demonstrate a deep knowledge of the requirements that have been gathered – become the SME on what is being asked for and why.
• Once requirements are signed off, be able to articulate these to development teams and work with them to produce estimates for the work.
• Work with both Waterfall and Agile delivery methodologies.
• Facilitate workshops and interviews to gather comprehensive requirements.
• Work in conjunction with the Head of Digital Delivery to assist with building the roadmap and strategy for our group Digital platforms.
• Support the testing teams when applications are being tested.
• Create good relationships with stakeholders and wider teams.
• Apply working knowledge of service management to help with understanding the impact a project can have on BAU service teams.

The role is for you if...

• You have the ability to effectively communicate project progress, risks, issues, and decisions to relevant stakeholders.
• Excellent documentation skills.
• Strong stakeholder management.
• Strong analytical skills.
• Business systems implementation knowledge.
• IT systems and integration experience.
• Problem‑solving skills.

Experience / Qualifications

• 3+ years of experience as a Business Analyst, with a strong focus on digital products, services, or transformation initiatives.
• Proven experience in gathering, analysing, and documenting business and functional requirements for technology solutions.
• Good understanding of the software development lifecycle.
• Knowledge of workflow management tools such as JIRA.

Benefits

• Potential Annual Bonus Scheme.
• Growth and Training – learn new skills and develop your career with us.
• Holiday allowance with the option to buy 5 extra days and an enhanced leave for Maternity, Paternity, Shared Parental, and Adoption plus a paid volunteering day each year.
• Discounts – 30% off DFS and Sofology products for yourself, plus discounts for friends and family, and savings at big brands.
• Wellbeing Perks – access to healthcare services, an Employee Assistance Programme, and discounted gym memberships.
• Pension and Savings – join our Group Pension and Sharesave schemes.
• Life Assurance & Sick Pay – peace of mind with Life Assurance and Company Sick Pay.