Business Analyst

Worldline; Leeds; On-site; GBP 35,000 - 50,000; Full time

Job summary

A payments technology company in the UK is seeking a business analyst to work within their Transport Operations team. The role involves engaging with customers to document and understand their business processes. Candidates should possess strong analytical and problem-solving skills, excellent communication abilities, and a relevant degree or equivalent qualification. Benefits include 25 days holiday, private medical cover, and a strong purpose-driven company culture.

Benefits

25 days holiday

Private medical cover

Flexible benefits

Life insurance

Qualifications

• Experience in business analysis or related software development.
• Ability to communicate complex procedures effectively.
• Ability to work independently while being team-oriented.

Responsibilities

• Engage customers to understand and document their processes.
• Manage detailed software requirements in project delivery teams.
• Prepare documentation including use cases and user stories.

Skills

Team-oriented

Analytical skills

Communication skills

Problem-solving skills

Fluent in English

Education

Degree or level 4–6 apprenticeship

Tools

SQL

Agile

Visio

Waterfall

Business Process Modelling

Requirements Gathering

User Acceptance Testing

SDLC

Systems Analysis

Data Analysis

Job description

As part of our Transport Operations team you will work with project managers, product owners, developers, test teams and support staff to ensure that software requirements and business processes are clearly described, understood and delivered. You will devise new ways for our products to support our customers and ensure that our solutions and projects are delivered successfully.

Responsibilities

• Engaging customers and other stakeholders to understand and document how they work, including occasional site visits when needed.
• Documentation and modelling of business activities and data.
• Definition and management of detailed software requirements, working within project delivery teams and responding to change requests on existing products.
• Dissect customer tenders and prepare compelling bid responses.
• Carry out gap analysis and describe business change activities.
• Prepare documentation including use cases, functional designs, epics, user stories and data models.
• Involve in customer UAT support and demonstrations.
• Contribute to defining future product strategy and roadmaps with stakeholders, prioritising the work items accordingly.

Qualifications & Expectations

• Team‐oriented yet capable of working independently.
• Demonstrates a high degree of independence and self‑motivation.
• Communicates complex procedures to clients and colleagues effectively.
• Builds trust with customers over time, encouraging future opportunities based on integrity and delivery record.
• Experience in business analysis and/or a related software development field.
• Strong analytical and problem‑solving skills.
• Excellent interpersonal and communication skills, verbally and in writing, with the ability to adapt to different audiences and levels of understanding.
• Fluency in English (oral and written).
• Essential: a degree or level 4–6 apprenticeship or equivalent academic qualification.
• Desired: BCS Business Analysis Foundation certificate or equivalent professional certification, knowledge of transport operations processes and IT systems, and familiarity with SQL, Agile, Visio, Waterfall, Business Process Modelling, Requirements Gathering, User Acceptance Testing, SDLC, Systems Analysis, Data Analysis skills.

Company Overview

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our solutions power the growth of millions of businesses across the globe, from local coffee shops to international banks. We are present in every corner of the world and every part of commerce, and we are committed to helping our people accelerate their careers.

Benefits

• Be part of a company guided by a strong purpose to do good, recognised as a top 1% sustainable company worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• 25 days holiday, bank holidays, competitive salary and various perks.
• Employee private medical cover with access to a virtual GP service.
• Access to discounts and cashbacks on shopping.
• Flexible benefits through salary sacrifice.
• Income protection at 67% of base salary for 5 years, subject to terms and conditions.
• Life Insurance: 1 × salary if not in a pension scheme, 4 × salary if enrolled.
• Pension: company matches contributions up to 10%.