Business Analyst

Caresoft Global Limited; Gaydon; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading consultancy in the automotive sector is seeking a Business Analyst based in Gaydon, Warwick (Hybrid). This role requires expertise in process mapping and business analysis to support the integration of four teams into a unified operating model. Responsibilities include leading process mapping efforts and engaging with stakeholders to validate designs. Candidates should have a proven background in business analysis, strong stakeholder engagement skills, and experience in transformation programmes. The contract is for 6 months, and the role is INSIDE IR35.

Qualifications

• Proven experience in business analysis and process mapping.
• Strong stakeholder engagement skills.
• Experience in the automotive, digital, or customer experience domains is a plus.

Responsibilities

• Lead end-to-end process mapping across CEX functions.
• Collaborate to build a process inventory and document current and future processes.
• Engage with stakeholders to gather insights and validate process designs.
• Identify duplication, inefficiencies, and improvement opportunities.
• Support the development of RACI documents and change impact assessments.

Skills

Business analysis

Process mapping

Stakeholder engagement

Workshop facilitation

Transformation programmes

Tools

Visio

Lucidchart

Job description

Job Title: Business Analyst

Location: Gaydon, Warwick (Hybrid)

Rate: £34.75ph via an Umbrella Company (Inside IR35) or £25.90ph PAYE

Employment Type: Contract (6 months)

Hours: Standard 40 Hours Per Week

Reference: J36369235

Purpose of the Role

Support the successful integration of four CEX teams into a unified operating model by delivering robust process mapping to clarify responsibilities and new ways of working and support the effective delivery of work in the new org.

Key Responsibilities

• Lead end-to-end process mapping across CEX functions and adjacent teams (e.g., Regions/Markets, other Commercial and Enterprise teams)
• Collaborate with CEX Unity Project leads to build a process inventory and define and document current and future state processes in AIRS (JLR’s business process management tool)
• Engage with stakeholders across regions, brands, and functions to gather insights and validate process designs.
• Identify duplication, inefficiencies, and improvement opportunities.
• Clarify responsibilities and accountabilities for tasks, activities, sign-offs and decisions within each process.
• Identify and document hand-offs and interactions between teams across processes.
• Support the development of RACI documents, operating model artefacts, and change impact assessments.
• Contribute to the detailed organisation design and transition planning for CEX Unity.
• Work closely with the Programme Manager, Project Managers, Organisation Design, People Partners, Comms and Change Managers to ensure timely and effective delivery.

Skills & Experience

• Proven experience in business analysis and process mapping (e.g. Visio, Lucidchart).
• Workshop facilitation.
• Strong stakeholder engagement skills, with the ability to navigate complex matrix environments.
• Delivery-focused mindset with experience in transformation programmes.
• Comfortable working in ambiguous and evolving environments.
• Experience in automotive, digital, or customer experience domains is a plus.

Desirable Attributes

• Collaborative and proactive.
• Able to work independently and manage multiple priorities.
• Strong written and verbal communication skills.

Additional Information

This role is INSIDE IR35