Business Administrator Apprentice

Sunbelt Rentals UK & Ireland; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading rental equipment provider in the UK is looking for apprentices to join their Customer Service Co-ordinator program. The role involves administrative support, customer communication, and training to enhance skills in a supportive team environment. Successful candidates will embark on a comprehensive apprenticeship aiming at a permanent placement after completion. Commitment to exceptional customer service is key, along with the ability to manage multiple tasks in a dynamic workplace.

Benefits

Award-winning training opportunities

Support for personal growth and development

Qualifications

• Strong customer communication skills are essential.
• Ability to provide administrative support efficiently.
• Proficiency in using relevant IT packages.

Responsibilities

• Provide full administrative support for operations.
• Build and maintain relationships with customers.
• Communicate effectively with customers and sales team.

Skills

Customer communication

Administrative support

IT system proficiency

Teamwork

Education

Level 3 Business Administrator Apprenticeship Standard

Job description

Are you interested in being part of a team that specialises in delivering the right solutions for site enclosures and crowd control at a wide range of events and locations? Are looking for a career with a company that really values your contribution and can offer you award-winning training opportunities? Read on as we may have just the apprenticeship you are looking for!

Our apprentices are the future of our business. On our 21-month Apprenticeship programme, you will learn the skills to become a successful Customer Service Co-ordinator with a fantastic range of future career options ahead of you. Delivering exceptional service to our customers is one of our core principles, and there could not be a more exciting time to join us and support the introduction of processes and technology to continue to enhance our operations. Following successful completion of your apprenticeship you will be offered a permanent role, with one of the best rental equipment providers in the industry.

Throughout the apprenticeship, you’ll work at our operational centre within the Barriers & Fencing Team, where you will learn to:

• Provide full administrative support for this business sector
• Become skilled in the use of relevant IT packages and systems
• Understand and implement internal processes and procedures
• Build comprehensive equipment product knowledge and an understanding of site processes, to enhance your ability to support customers and colleagues
• Develop a thorough understanding of key accounts, generating customer quotes quickly and accurately when required while using the appropriate pricing structures
• Research new event customers and identify their needs, suggesting the most suitable solutions to meet these needs
• Communicate with customers on the telephone, via email and in response to website requests or to follow up open quotes
• Effectively deal with operational and commercial queries, providing an efficient service supported by effective communication and the ability to produce accurate documentation
• Build excellent working relationships with the sales team and customers, learning to understand their needs and requirements
• Create and interpret revenue reports, identify trends and opportunities
• Develop the ability to recommend products and services that meet customer needs, ensuring a comprehensive and effective customer experience every time
• Become an ambassador for our “Customer First” culture, resolving any issues quickly and keeping your customers informed, so that they feel truly valued
• Expand your team working skills with your colleagues and the wider Sunbelt Rentals team
• Manage a varied workday in a fast-paced operational environment, learning to manage multiple tasks and deadlines

We’ll provide you with a comprehensive company induction, role-specific training, and apprenticeship support. You will become a part of a larger apprentice cohort where you will be able to form lifelong relationships and engage in a wider support network.

We’ll also support your personal growth and development in line with your Sunbelt Rentals career aspirations. You will attend both in‑house and supplier courses to expand your product knowledge and professional skills.

Apprenticeship Training

You will be completing a level 3 Business Administrator Apprenticeship Standard. This will be delivered using a combination of.

• Workplace experience to gain practical skills
• Guidance and training from an experienced workplace mentor
• Industry recognised training leading to an Apprenticeship qualification
• Additional internal training workshops delivered both virtually and at Sunbelt Rentals locations

About the Application Process

• Complete the application. You will be asked some additional screening questions, which will need to be completed before progressing to the next stage of the process
• Your application will be reviewed by our Recruitment Team, and you may be invited to complete a video interview
• If successful at video interview, you will then be contacted for a telephone interview
• From there, again if successful, your application will be passed to the hiring manager at Sunbelt Rentals, who will arrange an interview with you at the office.