Business administrator

WORCESTERSHIRE COUNTY COUNCIL; England; On-site; GBP 18,000 - 22,000; Full time

Job summary

A local government authority is offering an apprenticeship opportunity within the Governance and Engagement team. The successful candidate will provide vital administrative support, ensuring high-quality customer care and effective team operations. Strong communication, IT skills, and a proactive approach are essential for this role. The position offers 26 days of paid holiday plus bank holidays, along with professional development opportunities.

Benefits

26 days paid holiday plus bank holidays

Local Government Pension Scheme

Learning and development opportunities

Access to discounts via MyLifestyle benefits portal

Qualifications

• Strong communication skills (both written and verbal).
• Proactive approach with a positive attitude.
• Ability to handle sensitive information confidentially.

Responsibilities

• Provide administrative and customer care duties.
• Maintain filing systems and organise meetings.
• Take minutes during meetings and manage inquiries.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Number skills

Analytical skills

Logical thinking

Team working

Creative thinking

Initiative

Non-judgemental attitude

Patience

Education

GCSE in English (grade 4 - 9 / C - A)

GCSE in Mathematics (grade 4 - 9 / C - A)

Tools

Microsoft Office

Job description

Overview

Worcestershire County Council are offering an apprenticeship opportunity within the Worcestershire Pension Fund and are looking for an enthusiastic person to join our Governance and Engagement team. You will provide a range of administrative/customer care duties, providing high-quality support to a team, service or the public. This role will be crucial to the smooth running of the team/service and will need to be adaptable and flexible to respond quickly and effectively to changing priorities. You will be reliable, enthusiastic and have a passion for delivering great customer service and high-quality business administration. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills along with a positive attitude. You will undertake a comprehensive range of administrative duties with regard to sensitivity and confidentiality.

• Minute taking
• Collating, presenting and disseminating data/info
• Maintaining filing systems
• Organising meetings
• Enquiries coming into the service (signposting where necessary)
• Production of materials
• General financial duties
• Use of spreadsheets and databases, providing reports and statistics as required
• Maintains personal and professional development to meet changing demands of the job, participates in appropriate training activities as required by the apprenticeship standards
• Skilled in the use of multiple IT packages to: write letters or emails, create proposals, perform financial processes, record and analyse data; examples include MS Office or equivalent packages
• Produces accurate records and documents including emails, letters, files, payments, reports and proposals; drafts correspondence, writes reports, reviews others\' work; maintains records and files and handles confidential information in compliance with procedures; coaches others in required processes
• Exercises proactivity and good judgement; makes effective decisions based on sound reasoning and handles challenges maturely; seeks advice from more experienced team members when appropriate
• Builds and maintains positive relationships within the team and across the organisation; demonstrates ability to influence and challenge appropriately; develops coaching skills as area knowledge increases
• Demonstrates good communication skills (face-to-face, telephone, writing or digital platforms); uses appropriate channels; communicates with confidence and carries authority; understands and applies social media solutions appropriately; answers questions from inside and outside the organisation
• Completes tasks to a high standard; applies expertise to continually improve work; reviews processes autonomously and suggests improvements; shares administrative best-practice
• Takes responsibility for initiating and completing tasks, manages priorities and time to meet deadlines; manages expectations of colleagues at all levels; organises meetings and events, takes minutes, creates action logs; handles logistics (e.g., travel and accommodation)
• Uses project management principles to scope, plan, monitor and report; plans required resources and leads projects as required
• An understanding of administrative duties
• An understanding of providing services within a customer-focused environment
• Good ICT skills including knowledge of Microsoft Office; may include website or social media maintenance
• Ability to plan and organise work to produce a high level of output to quality standards
• Ability to learn to communicate with people at all levels, internally and externally, confidently, sensitively and diplomatically
• Ability to deal with tasks with regard to confidentiality
• Strong personal and interpersonal skills and the ability to develop and maintain effective partnership working

Additional information

• Commitment to equality of opportunity, anti-discriminatory and anti-oppressive practices
• Integrity and respect for confidentiality
• Commitment to the pensions administration business plan and ways of working
• Please note: If you already have a level 3 qualification in a business-related course or higher, you will be automatically declined as this is considered overqualified.

• GCSE in English (grade 4 - 9 / C - A)
• GCSE in Mathematics (grade 4 - 9 / C - A)

Desired attributes

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical thinking
• Team working
• Creative thinking
• Initiative
• Non-judgemental attitude
• Patience

Worcestershire County Council delivers an array of services which support residents and businesses, including social care, education, transport, waste management, libraries, country parks and health and wellbeing initiatives.

Additional benefits include 26 days paid holiday, plus bank holidays (rising to 31 days after 5 years), Local Government Pension Scheme, and professional learning & development opportunities. The council also offers access to the MyLifestyle benefits portal for discounts.