Business Administration Apprentice

Peak Retreats; Portsmouth; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading ski tour operator in Portsmouth is offering a Business Administration Apprenticeship. The role includes training in reservations systems, assisting with bookings, and gaining hands-on experience in administrative tasks. Successful candidates will develop a range of skills and may have opportunities for future progression within the company.

Qualifications

• Willingness to learn on the job and develop administrative skills.
• Strong communication and organizational abilities.

Responsibilities

• Receive training on the company's reservations system and client documents.
• Take responsibility for booking ski extras for clients.
• Organize and manage emails and brochure requests.
• Gain hands-on experience in back-office operations.
• Collaborate with the administration and product team.

Education

Level 3 Business Administrator Apprenticeship Standard

Tools

Microsoft Excel

Job description

Peak Retreats is a UK ski tour operator based in Portsmouth. Peak Retreats features over 70 ski resorts in France. Peak Retreats was voted Best Ski Operator by readers of the Telegraph in the 2025 edition of the Telegraph Travel awards, having also won the award the last two times it ran in 2023 and 2019. It was also the recipient of The Times Travel Editor's Award 2018 and has been voted Best Ski Company in Guardian and Observer Travel Awards multiple times. Peak Retreats also won Best Family Ski Operator in the Family Traveller Awards in 2018.

There may be the potential for a full-time role to be offered to the suitable and successful candidate upon completion of the apprenticeship. Potential future progression may include developing in another department, for example, Reservations.

Do you want an exciting and varied apprenticeship working for a leading ski tour operator? Do you want to join a friendly Portsmouth based team to develop a range of administrative skills? If the answers are YES, we have the perfect role for you.

The Business Administration Apprentice will be responsible for the following duties:

• Reservations System & Client Documentation Receive training on the companys reservations system to view bookings, produce reports, create client documents, and check all paperwork for each element of a clients holiday. Liaise with the reservations team to resolve anomalies and advise the appropriate team on any amendments required
• Booking Ski Extras & Supplier Systems Take responsibility for booking certain ski extras for clients, learning how to use an external suppliers back-office system as part of the process
• Administrative Duties & Communication Organise and categorise emails within a shared inbox, manage brochure requests, handle incoming and outgoing post, and monitor stock levels of travel documentation materials, arranging replenishment when needed
• Technical & Business Knowledge Development Gain hands-on experience with Microsoft Excel, undertake ad hoc tasks to understand the back-office operations of a travel company, and have opportunities to learn about other departments such as reservations and marketing, including participating in cross-department projects
• Team Collaboration Work closely under the Administration Executive and alongside the administration and product team, providing support where needed to ensure smooth operations

Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

Mon - Fri 9am to 5.30pm The admin team work some hours over the four busiest weekends a year. Time off in lieu is given for these hours. This is on a rota basis so that in most cases no one would work both Saturday and Sunday in the same weekend.