Business Administration Apprentice

Gloucestershire County Council; England; On-site; GBP 18,000 - 22,000; Full time

Job summary

A local government organization in England offers a full-time Level 3 Business Administration Apprenticeship. The role involves supporting the administration team with tasks such as document production and data entry, alongside providing excellent customer service. Candidates should be motivated and possess good communication skills. The apprenticeship lasts up to 18 months, with ongoing support and development opportunities. Benefits include generous leave, pension scheme, and training access.

Benefits

25.5 days annual leave rising to 30.5 days after 5 years

Local Government Pension Scheme membership

Agile working

Access to training opportunities

Employee Assistance Programme (EAP)

Qualifications

• Motivated and enthusiastic with good communication skills.
• Ability to use IT systems, especially Microsoft Word and Excel.
• Professional telephone manner.

Responsibilities

• Support the administration team with various duties.
• Produce documents such as letters and reports.
• Input and monitor records in relevant systems.
• Handle queries from the public and colleagues.

Skills

Communication skills

Organisational skills

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Teamwork

Education

None required

Tools

Microsoft Outlook

Job description

We have an exciting opportunity to join our team and undertake a full time, Level 3 Business Administration Apprenticeship. The role will support our administration team who provide a comprehensive administrative service in our Cotswolds Adult Social Care Team, based in Cirencester. You will be part of an experienced, friendly and supportive team where you will learn on the job from your supervisor and other team members, alongside spending 20% of your time studying. The role will involve a wide range of administrative duties including:

• producing documents including letters and reports using several IT and Microsoft packages such as Word and Excel.
• accurately inputting and monitoring records and data onto relevant systems.
• dealing with queries from members of the public and internal colleagues by telephone, email and in person, providing a high level of customer service.
• facilitating meetings such as room bookings, sending invites and producing agendas.
As a Business Administration Apprentice, you will work towards obtaining your Level 3 Diploma in Business Administration. This apprenticeship will last up to 18 months , and you will be fully supported throughout this time by your manager and Gloucestershire County Council's Apprenticeship and Adult Education Teams.

We are looking for someone motivated and enthusiastic, with good communication and organisational skills., You do not need to have any previous experience of working in an office environment, but we would like you to be able to evidence how you have successfully worked in a team., An ability to use IT systems, with experience of using Microsoft Word, Excel and Outlook is beneficial. You will be taking calls from internal colleagues as well as members of the public, so a professional telephone manner is a must., If you are proactive, enjoy working within a team and are looking to develop your administration skills with support from a well-established team, then this could be the ideal role for you., The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer. We reserve the right to close this vacancy early due to the volume of applications received and / or due to the needs of the service. The advert will be open for a minimum of 7 calendar days. If you are interested in applying, we encourage you to submit your application as early as possible. We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Our Cotswolds Adult Social Care Team are at the heart of our community, helping adults who need support to stay independent and working with providers to plan their short-term or long-term care. Our administration team are vital team members as they provide the support to our social care staff, to allow them to focus on people first. Our work really does "Make the Difference" to our local communities.

This is a great time to join Gloucestershire County Council. Here are some of the benefits we offer in return for your hard work:
• 25.5 days annual leave rising to 30.5 days after 5 years' service, plus bank holidays
• Membership of a Local Government Pension Scheme
• Agile working with a mix of office and home working
• Regular formal and informal support
• Safe, supportive and positive working environment
• Access to training opportunities, enabling you to develop your skills and progress your career
• Discounts at a number of major supermarket chains and high street retailers
• Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)
• GCC's Cycle to Work Salary Sacrifice Scheme
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• Strong emphasis on a supportive working environment and developing our employees with 94% having participated in their annual appraisal and regular health and wellbeing events.