Building Technician (Subsidence)

Davies; United Kingdom; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading insurance firm in the United Kingdom is seeking a Building Technician for Subsidence claims management. This role focuses on overseeing the mitigation and repair phases to ensure effective claim journeys. Responsibilities include communication with stakeholders, managing daily tasks, and producing technical reports. The ideal candidate should have significant experience in insurance claims or related fields and excellent customer service skills.

Benefits

Career & Purpose opportunities

Financial wellbeing hub

25 days holiday

Flexible working arrangements

Qualifications

• 5+ years of extensive trade experience or buildings insurance claims experience.
• Computer literate with excellent verbal and written English skills.
• Ability to thrive in a fast-paced, target-driven environment.

Responsibilities

• Manage subsidence claims through their phases.
• Communicate effectively with all stakeholders.
• Produce technical reports that meet SLAs.

Skills

Previous subsidence/buildings insurance claims experience

Great communication and organisation skills

High standard of customer service

Attention to detail

Excellent telephone skills

Fast-paced environment adaptability

Education

Graduate building surveyor

Job description

Overview

Building Technician Subsidence

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Home United Kingdom

Description

The role consists of the management of subsidence claims, with a focus on the Mitigation or Repair phase of the claim. This will be to efficiently manage each phase proactively, to seek an effective and efficient outcome for the claim journey.

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What will your day look like

• Work as part of our desk-based subsidence team to drive subsidence claims towards settlement.
• Communicate with customers, contractors and insurer clients over the telephone, email and in writing.
• Produce technical reports to meet SLAs.
• Manage daily tasks.
• Manage third party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage.
• Update and create building repair scopes using our in-house schedule of rates.
• Assess contractor estimates.
• Negotiate cash settlements for repairs with policyholders.
• Manage panel contractors, control repair schedules and costs.
• Settle claims under delegated authority.
• Maintain a high level of personal competence.
• Adhere to Company systems and procedures.
• Update the claim information relevant to claims IT system.
• Actively promote the principle of Treating Customer Fairly.
• Respond to requests and tasks set by the Senior members of the team.
• Undertake any other tasks that are reasonably assigned from time to time.

Knowledge and Abilities

• Previous subsidence/buildings insurance claims experience OR extensive trade experience (5+ years) OR be a graduate building surveyor.
• Demonstrate great communication and organisation skills.
• Ability to demonstrate a high standard of customer service.
• Computer literate, with excellent verbal and written communication skills (minimum GCSE English grade C or equivalent).
• Ability to thrive in a fast-paced target driven environment.
• Positive attitude and be a flexible, adaptive, self-motivated team player.
• Attention to detail and ability to assess and resolve problems and find solutions.
• Some knowledge and understanding of Subsidence in relation to insurance claims.
• Some knowledge or experience of managing technical building claims.
• Some knowledge and understanding of Claims Handling.
• Excellent telephone skills.
• Experience and understanding of Customer Service.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies e.g. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan