BU Lead Contract Support

CBRE; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading real estate service firm in London seeks a BU Lead Contract Support. The role involves providing exceptional leadership to the Contract Support team, ensuring effective financial management and reporting. Candidates should possess strong customer service and communication skills, along with relevant qualifications. This position is pivotal for driving high-quality performance within the Business Unit, and offers opportunities to leverage technology like PowerBI for operational efficiency.

Benefits

Diverse and inclusive work environment

Opportunities for professional growth

Qualifications

• Hold a degree or equivalent qualifications.
• Be a part of a high-performing team.
• Management skills to maximize staff performance.

Responsibilities

• Provide financial and administrative leadership to the Business Unit.
• Drive commercial performance through understanding contractual commitments.
• Ensure the Contract Support team meets all deadlines.

Skills

Customer focus skills

Effective communication skills

Highly computer literate

Organised and open to new ways of working

Time management

Education

Higher educational qualifications to degree or equivalent

Academic passes at least GCSE Maths and English or equivalent

Tools

Microsoft Office applications

PeopleSoft (myFinance)

Coupa (myBuy)

Job description

Job Title

BU Lead Contract Support

Location

London, England, United Kingdom of Great Britain and Northern Ireland

Company Profile

CBRE is the global leader in real estate services and investment. We leverage the industry's most powerful knowledge base to meet the commercial real estate needs of our clients worldwide. Our commitment is to be the preeminent, vertically integrated, and globally capable real estate service firm. With over 70,000 employees globally, we operate in 48 countries.

Job Purpose

Provide exceptional customer service and a comprehensive financial and administrative services leadership to the Business Unit Contract Support team and to the Finance team with month end close and financial reporting. It is key that the Business Unit Lead Contract Support understands procedures, processes and operates them to the required standard, encouraging best practice across the Business Unit.

Main Duties & Responsibilities

Business Unit

• Understand, anticipate and deliver the needs of the BU.
• Use this knowledge to anticipate requirements and proactively put measures in place and communicate effectively.
• Build customer relationships and demonstrate added value of CBRE Business Unit central support.
• Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers.
• Promote the use of PowerBI reports within the Business Unit to proactively manage operational KPI’s, including work order profitability, GRNI, UBR/UER, aged unreceipted open purchase orders, exception pool, preferred supplier usage, etc.
• Set up and lead meetings with Contract Managers and Contract Support meeting the regular cadence of Business.
• Monitor submission of weekly timesheets to both Payroll and MyFinance.
• Ensure the BU Contract Support team are aware of all deadlines and that these are achieved.
• Review these reports to identify development areas and put actions in place to remediate.
• Anticipate any potential issues and support and implement solutions where necessary.
• Convey messages and ideas clearly and openly.
• Involve people and influence decisions.
• Support the preparation and delivery of Business Unit Reviews via AIQ.
• Ensuring business policies and processes are effectively communicated and implemented within the Business Unit.

People

• Provision of leadership and guidance, advice, coaching and direct support to the existing BU Contract Support team.
• Regular onsite support provided, prioritising those most in need.
• Take the lead in Contract Support meetings and keep the team abreast of any updates or developments as required.
• Support in recruitment of new Contract Support.
• Enroll all new starters on mandatory Local FM onboarding training.
• Provide additional induction and training of new Contract Support to understand the contract/Business Unit requirements and expectations.
• Set out early the development plan and expectations and manage the development of new starters.
• Lead the team performance through motivation and commitment.
• Conduct Appraisals annually and Personal Development Plans as and when required.
• Act as cover for onsite contract support for any absence/short-term support.
• Manage time adequately to allow sufficient time to offer onsite support to Contract Support and Contract Managers.
• Achieve results within quality and time restraints.
• Actively participate in a diverse and effective team.
• Solve Contract Support queries quickly and efficiently.
• Share best practice, innovation and culture carrier.

Finances

• Manage the Contract Support Team in the production of billing application, calculating margins, raising invoices and submitting to client.
• Support Head of Projects raise sales invoices.
• Support finance team to track Business Unit billing.
• Manage the Contract Support Team control key financial metrics ahead of Month End Close, communicating clear targets and expectations.
• Assist finance team to complete month end close – review work order profitability, past due unreceipted PO’s, run contract P&L reports, support understanding and correction of unposted AP reconciling item, etc.
• Manage Business Unit overheads, managing purchase orders, receipting and settlement of supplier invoices as required.
• Review and manage the weekly BU KPI reports and commentary.
• Identify BU weaknesses; suggest and implement improvement plans.
• Perform with an understanding of business requirements and changes, and ensuring continuous improvement.
• Meet key deadlines set.

Quality

• Familiar with daily operations and the scope of the contracts in the Business Unit.
• Monitor Business Unit annual subcontractor purchase orders, confirm that they are raised in line with OP18, any gaps are proactively identified and remediation plan in place.
• Ensure use of Preferred Suppliers is maximized and best practice "better buying" is in place.
• Monitor usage of Preferred Supplier usage.
• Support teams in utilising CAFM systems in the Business Unit, awareness and ability to support managing PPM records, reactives and reporting as required.
• Ensure CBRE systems (web quote, eLogbook’s, QHSE, etc.) are in use and kept up to date.
• Support the mobilization of new contracts.
• Share best practice.

Building Relationships

• Build and develop relationships with key business and account stakeholders, customers and external agencies.
• Positively respond to both our internal and external customers (often in a matrix environment) through effective communication and personal accessibility/credibility.

Policy and Procedures

• Ensure company policies and procedures are adhered to consistently throughout the Business Unit Contract Support Team.
• Deliver the accuracy and integrity of accounting records and financial systems, identify opportunities to enhance system efficiencies.
• Demonstrate knowledge of procedures and processes and deliver these to the required standard.
• Deliver and maintain compliance through the required procedures and processes through the BU Contract Support Team.

Success Measures

• Achievement of Business Unit / Contract KPIs in line with business requirements.

Skills

• Education Hold academic passes with at least GCSE Maths and English or equivalent.
• Higher educational qualifications to ‘A’ level
• Higher educational qualifications to degree (or equivalent)
• Highly computer literate
• IT Skills to achieve key tasks and give the business a sound reporting base.
• Superior written and verbal communication skills with strong oral presentation skills.
• Capable of working in a matrix environment.
• Organised and open to new ways of working to challenge inefficiencies
• Proficient in use of Microsoft office applications (Excel, Word, PowerPoint)
• Formal training in the use of Excel, Word and presentation software packages

Knowledge

• Thorough understanding of business and customer-facing environments.
• Understands the requirements of operating in a contract environment.
• Understands the requirements of operating in a contract environment

Experience

• Been a part of a high-performing team.
• Management skills to maximise the performance of staff working directly for them and others
• Operating systems such as Peoplesoft (myFinance) and Coupa (myBuy)
• Previous experience of a service industry role

Aptitude

• Customer focus skills with a passion for customer service.
• Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels
• Self-motivated and ambitious
• Results/ task orientated, with attention to detail and accuracy
• Excellent time management and organisational skills
• Commitment to continuous improvement
• Ability to work as part of a team, as well as independently
• Calm manner, able to work under pressure and with changing demands and priorities
• Confidential and discrete approach

Circumstances

• The individual must be willing to undertake travel as the role/business requires
• Understanding customer needs
• Responsiveness
• Competence to deliver
• Accessibility
• Innovation

Important Notes

All details are provided for guidance only; they do not necessarily limit the responsibilities and accountabilities of the job.

Full details of employment terms are provided within offers of employment, and appropriate policies within the Company.

EQUAL OPPORTUNITIES

CBRE is an equal opportunities employer and is committed to fostering a diverse and inclusive work environment. We do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. All qualified applicants will receive consideration for employment.

Why CBRE?

When you join CBRE, you become part of a leading global organization in commercial real estate services and investment, dedicated to helping businesses and people thrive. We are a team of dynamic problem solvers and forward-thinking professionals who create a significant impact in the industry.

Our collaborative culture is built on our shared core values: respect, integrity, service, and excellence. We highly value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you will have the opportunity to chart your own course, develop your skills, and realize your full potential. We welcome applications from all qualified candidates.

Applicant AI Use Disclosure

We are committed to understanding each candidate's unique experience, skills, and aspirations. To ensure a genuine evaluation, we do not utilize artificial intelligence (AI) tools to make hiring decisions. We kindly request that candidates disclose any use of AI in the application and interview process to promote transparency and ensure a fair and equitable evaluation.

CBRE, Inc. is an Equal Opportunity and Affrimateive Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)