BT Customer Service

Blue Arrow; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading staffing agency in Birmingham is on the lookout for a Customer Service Advisor to support the UK's largest telecoms provider in handling emergency calls. This critical role involves typing real-time conversations and providing empathetic communication during life-saving situations. Candidates must demonstrate a typing speed of 50+ WPM with high accuracy. Full training is provided, alongside competitive pay, benefits, and a temporary to permanent contract.

Benefits

Competitive pay

Full paid training

Career progression

Pension scheme

28 days paid holiday

Qualifications

• Typing speed of 50+ WPM with 98% accuracy tested during application.
• Clear and empathetic communication skills required.
• Ability to stay composed in emotionally challenging situations essential.

Responsibilities

• Support Relay UK, helping deaf and hard of hearing individuals contact emergency services.
• Type real-time voice-over conversations with speed and precision.
• Handle calls for Emergency, Directory Enquiries, and other critical services.
• Communicate calmly and empathetically under pressure.

Skills

Typing speed 50+ WPM with 98% accuracy

Clear communication skills

Ability to stay composed under pressure

Critical thinking

Job description

Pay: £13.42 - £31.37 per hour (depending on shift pattern)

Contract: Temporary to Permanent

Start Date: 26/01/2026

Training: Full-time for 6 weeks (100% attendance required)

Customer Service Advisor

Location: Birmingham

Pay: £13.42 - £31.37 per hour (depending on shift pattern)

Contract: Temporary to Permanent

Start Date: 26/01/2026

Hours: 37.5 hrs per week (5 days over 7, including weekends & bank holidays)

Training: Full-time for 6 weeks (100% attendance required)

Do you type 50+ words per minute with 98% accuracy?

Put your skills to work in a role that truly matters! Join the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls.

This is more than a call handler job-it's a chance to make a real difference every single shift. You'll be the first point of contact for people in their most critical moments, ensuring they get the help they need-fast.

What You'll Do

• Support Relay UK, enabling deaf, hard of hearing, and speech‑impaired individuals to contact emergency services.
• Type real‑time voice‑over conversations with speed and precision - your accuracy can save lives.
• Handle calls for Emergency (999/112), Directory Enquiries (118500), and other critical services.
• Communicate calmly and empathetically under pressure.

What We're Looking For

• Typing speed: 50+ WPM with 98% accuracy (tested during application)
• Clear, empathetic communication skills
• Ability to stay composed in emotionally challenging situations
• Critical thinking and process adherence

Shift Patterns

Choose from flexible 4‑week rotating rotas:

• Option 1: 6:00-17:00 (two weeks), then 12:00-23:00 (two weeks)
• Option 2: 8:00-19:00 (two weeks), then 12:00-23:00 (two weeks)
• Includes some weekend rest days. Training may include evenings.

Rewards & Benefits

• Competitive pay + overtime opportunities
• Full paid training & career progression
• Access to Blue Arrow training portal
• Pension scheme & 28 days paid holiday

Application Process

• Interview & Audio Typing Screening (50 WPM @ 98% accuracy)
• Client Interview & Typing Assessment
• Pre‑employment checks (DBS & references)

Ready to make a real difference?

Apply today and join a team that saves lives every day.

We are proud to be an inclusive employer. Applications from all backgrounds are welcome.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.