Broking Team Leader – Schemes & Affinity Team

Lawes Insurance Recruitment; East Midlands; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading insurance firm in East Midlands seeks a Broking Team Leader to manage team operations, ensure service excellence and compliance. Ideal candidates will have a strong background in insurance broking, leadership experience, and knowledge of FCA regulations. This role involves mentoring team members and driving performance improvements in a fast-paced environment. Competitive salary and supportive work culture offered.

Qualifications

• Experience in insurance broking environment essential.
• Strong knowledge of FCA regulations required.
• Previous supervisory or leadership experience needed.

Responsibilities

• Manage daily team operations and compliance.
• Act as escalation point for complex queries.
• Oversee broking activities including renewals and servicing.

Skills

Leadership

Communication

Interpersonal skills

Proficient in broking systems

Microsoft Office

Proactive approach

Resilience

Education

Cert CII or working towards

Tools

Insurance broking platforms

CRM systems

Job description

Job title: Broking Team Leader Schemes and Affinity

Location: East Midlands

Purpose of Role

We are working with a well-established insurance business to recruit a Broking Team Leader for their Schemes Team. This role will lead and support a team of Brokers, ensuring service excellence, compliance, and operational efficiency. You will manage day-to-day operations, mentor staff, and drive performance in line with business objectives.

Responsibilities

• Manage daily team operations, meeting service levels and compliance requirements
• Act as an escalation point for complex queries and provide clear guidance
• Oversee broking activities including renewals, MTAs, new business, and client servicing
• Collaborate with underwriting, compliance, claims, and finance teams
• Align team goals with wider business objectives and support strategic plans
• Monitor performance and implement process improvements

Day‑to‑Day

• Lead delivery of scheme solutions for clients from sole traders to large commercial accounts
• Coach and mentor team members to drive growth and accountability
• Maintain FCA compliance and promote regulatory awareness
• Review and streamline processes for efficiency
• Travel between two offices will be required

Experience

• Experience with insurance broking platforms or CRM systems
• Proven background in a broking or insurance environment
• Previous supervisory or leadership experience
• Strong knowledge of FCA regulations and insurance principles
• Ability to manage workloads, prioritise tasks, and meet deadlines
• Professional qualifications such as Cert CII (or working towards) advantageous
• Experience across both personal and commercial lines

Skills

• Strong leadership, communication, and interpersonal skills
• Proficient in broking systems and Microsoft Office
• Proactive, solution‑focused approach
• Resilient and adaptable in a fast‑paced environment
• Ability to foster collaboration and inclusion

If you have the relevant experience or know someone that does please contact me now on 07458 162842 or email us at [e-mail]