Broker Support Team Lead – Underwriting Operations

CFC; Greater London; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading insurance company in the UK is seeking a Broker Support Team Leader to manage a new team providing essential administrative support to underwriting operations. You will ensure adherence to service level agreements, conduct training, and oversee the end-to-end underwriting process, all while delivering exceptional service to brokers. The ideal candidate will have over three years of experience in insurance or customer service, with strong organizational skills and proficiency in relevant software tools.

Qualifications

• 3+ years of experience in insurance or customer service.
• Ability to prioritise work under tight deadlines.
• Excellent written and numerical skills.

Responsibilities

• Manage and develop the Broker support team.
• Conduct policy administration training and onboarding.
• Ensure team meets submission SLAs.
• Service quote requests efficiently.
• Handle broker queries and calls.

Skills

Strong organisational skills

Resilience under pressure

Attention to detail

Computer literacy in Outlook, Word, and Excel

Good communication skills

Job description

A leading insurance company in the UK is seeking a Broker Support Team Leader to manage a new team providing essential administrative support to underwriting operations. You will ensure adherence to service level agreements, conduct training, and oversee the end-to-end underwriting process, all while delivering exceptional service to brokers. The ideal candidate will have over three years of experience in insurance or customer service, with strong organizational skills and proficiency in relevant software tools.