Broker Support Specialist – Mortgage Intermediary

Perenna; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Part time

Job summary

A digital mortgage bank is seeking Intermediary Support Specialists for full and part-time roles in Newcastle upon Tyne. This role involves managing support for brokers, handling registration and responding to enquiries. Ideal candidates are passionate about customer experience with some knowledge of the mortgage market. The company encourages applications for various working patterns to accommodate different schedules.

Qualifications

• Passion for exceptional customer experience.
• Some knowledge of the mortgage market.

Responsibilities

• Manage end-to-end support for brokers.
• Handle new broker registration and changes.
• Respond to new business enquiries and escalations.

Job description

A digital mortgage bank is seeking Intermediary Support Specialists for full and part-time roles in Newcastle upon Tyne. This role involves managing support for brokers, handling registration and responding to enquiries. Ideal candidates are passionate about customer experience with some knowledge of the mortgage market. The company encourages applications for various working patterns to accommodate different schedules.