Broker Support Manager - Global Fac

Gallagher Re; City Of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading reinsurance firm in London is looking for a Broker Support Manager to drive operational excellence and improve client experiences. In this role, you will coordinate a team, implement process efficiencies, and ensure compliance in a dynamic environment. Ideal candidates will have relevant industry experience, strong leadership skills, and proficiency in Microsoft tools. This role comes with competitive compensation and a robust benefits package.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance (4x basic salary)

Income protection

Health cash plan or private medical insurance

Employee Stock Purchase plan

Qualifications

• Previous experience in the re/insurance industry, preferably in broking operations.
• Solid understanding of reinsurance or facultative business is highly preferred.
• Proven management experience in a large, matrixed corporate environment.
• Proven management experience in large corporate environments.
• Ability to travel as needed.

Responsibilities

• Coordinate broker support operations for sales and client experiences.
• Identify opportunities for process efficiency and automation.
• Ensure data controls and compliance with regulatory requirements.
• Mentor and develop broker support team members.
• Onboard and train new joiners and staff.
• Develop relationships with internal partners.

Skills

Leadership

Process improvement

Regulatory compliance

Team development

Client relationship management

Communication skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Introduction

At Gallagher Re, we bring clarity to complexity by helping clients around the world make confident, data‑driven decisions in a rapidly evolving risk landscape. Here, you’ll be part of a team that leverages world‑class analytics and deep reinsurance expertise to deliver strategic advisory services and transactional excellence. Together, we transform advanced insights and market intelligence into strategies that protect businesses, drive performance, and shape the future of reinsurance. We’re a community of decision makers, future shapers, and trusted experts working side by side. At Gallagher Re, your curiosity is welcomed, your growth is championed, and your work truly matters. This is a place where you'll have the freedom to explore new ideas, take ownership of your career, and collaborate with people who are as driven and inquisitive as you are.

Overview

Are you ready to lead operational excellence and drive positive change in a fast‑paced, global environment? Gallagher Re is seeking a dynamic Broker Support Manager, to join our Global Facultative reinsurance team! In this pivotal role, you’ll coordinate a team of broker support professionals, ensuring support for brokers, seamless transitions to servicing and claims, and continuous process improvement. You will play a vital role as a partner to leadership, compliance, and operational teams, championing guidelines and regulatory compliance.

How you'll make an impact

• Lead and Manage: Coordinate broker support operations, ensuring efficient processes that drive sales, revenue growth, and outstanding client experiences.
• Drive Improvement: Identify and implement opportunities for process efficiency, automation, and systems development.
• Data & Compliance: Ensure robust data controls, regulatory compliance, and consistency in global procedures.
• People Development: Mentor and develop your team, encouraging a culture of continuous learning and career growth.
• Operational Excellence: Own onboarding, training, and standardised processes for new joiners and broker support staff.
• Internal Partner Collaboration: Develop positive relationships with internal partners, including Sanctions/Financial Crime, Market Security, Legal, Compliance, and more.
• Client Focus: Coordinate contract creation, renewal management, client onboarding, and ensure accurate documentation and hand‑offs.

About You

• Bachelor’s degree or equivalent.
• Previous experience in the re/insurance industry, preferably in broking operations.
• Solid understanding of reinsurance or facultative business is highly preferred.
• Proven management experience in a large, matrixed corporate environment.
• Expertise in Microsoft Word, Excel, and PowerPoint.
• Eligible to work in the relevant location.
• Ability to travel as the need arises.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back‑up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long‑term health conditions or disabilities. We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with [e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.