Broker Channel Manager — Flexible, High-Impact Fintech

iwoca; Greater London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading finance technology company in the UK is seeking a Broker Account Manager to manage relationships with brokers and offer exceptional service in loan applications. The ideal candidate should have strong communication and organizational skills, a customer service ethic, and some experience in a fast-paced client-facing role. This position supports flexibility with working from home and competitive pay, including an uncapped bonus structure. The role is an excellent opportunity for those looking to grow in the financial services sector.

Benefits

Medical insurance including discounted gym membership

25 days' holiday plus unique birthday leave

Paid volunteering day

Share options

Paid sabbatical after 4 years

Cycle to work scheme

Qualifications

• Some experience of working in a fast paced, client-facing role.
• Knowledge of the UK business finance market is a plus.
• This would be an excellent opportunity for recent graduates.

Responsibilities

• Manage the day-to-day working relationship with brokers.
• Pre-screen applications for credit review.
• Provide timely updates for ongoing cases.
• Provide new brokers with product training and support.
• Work closely with Credit and Account Management teams.
• Improve conversion rates and broker satisfaction.
• Assist Broker Channel Managers as needed.

Skills

Strong written and verbal communication skills

Excellent time management and organisational skills

Strong customer service ethic

Ability to build and maintain long lasting business relationships

Experience in a fast-paced client-facing role

Knowledge of the UK business finance market

Job description

A leading finance technology company in the UK is seeking a Broker Account Manager to manage relationships with brokers and offer exceptional service in loan applications. The ideal candidate should have strong communication and organizational skills, a customer service ethic, and some experience in a fast-paced client-facing role. This position supports flexibility with working from home and competitive pay, including an uncapped bonus structure. The role is an excellent opportunity for those looking to grow in the financial services sector.