Brands Team Manager

inploi; Berwick-upon-Tweed; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading food service company in the United Kingdom is seeking a Food & Beverage Outlets Manager to lead a vibrant team in delivering exceptional service across multiple pop-up outlets. Responsibilities include motivating the team, ensuring guest satisfaction, managing resources, and compliance with safety regulations. The ideal candidate will have proven leadership experience in the food or retail industry, exceptional customer service skills, and the ability to work in a fast-paced environment. This full-time position offers an annual bonus and requires flexibility in working hours.

Benefits

Up to 10% Annual Bonus

Qualifications

• Proven experience in a leadership role within the food service or retail industry.
• Strong leadership and communication skills.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations and budgeting.

Responsibilities

• Lead, motivate, and support the team to deliver excellent service.
• Ensure top-tier guest satisfaction by addressing concerns.
• Monitor individual and team performance, providing regular feedback.
• Oversee team scheduling, budgets, and resources.
• Ensure all operations comply with health and safety regulations.
• Quickly resolve any operational issues.
• Support team development through ongoing training.

Skills

Leadership

Communication

Customer Service

Problem-Solving

Organizational Skills

Flexibility

Job description

Position: Food & Beverage Outlets Manager

Type: Full-Time / Permanent

Bonus: Up to 10% Annual Bonus

Join us as our Food & Beverage Outlets Manager and lead a dynamic team in delivering exceptional service and delicious experiences at our vibrant pop-up F&B outlets!

In this role, you'll be at the heart of an energetic F&B team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands‑on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies and brand standards. This role involves managing multiple pop-up outlets including Cooks Fish & Chip’s, Seaside Treats, and Berties Ice Cream.

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• Proven experience in roles such as Duty Manager, Store Manager, or a similar leadership role within the food service or retail industry.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.