Brand Specialist - Paul Smith

Harrods Careers; Cheltenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury department store in the United Kingdom seeks a Brand Specialist for its Menswear team. This role involves providing exceptional customer service, sharing product knowledge, and supporting a collaborative retail environment. Candidates should be proactive, detail-oriented, and eager to learn about luxury retail. Excellent opportunities for personal growth and career development are offered in a dynamic setting, working closely with the team to drive brand success.

Qualifications

• Passionate about delivering excellent service and luxury retail.
• Open to learning and adapting in a fast-paced environment.
• Ability to maintain high standards of customer experience.

Responsibilities

• Act as a positive ambassador for the brand and Harrods.
• Share product knowledge and offer personalized recommendations.
• Support a welcoming and memorable client experience.
• Ensure stock replenishment and display standards.
• Collaborate with the team and support wider retail operations.

Skills

Customer service

Product knowledge

Team collaboration

Attention to detail

Proactive attitude

Job description

Brand Specialist - Paul Smith

Are you passionate about menswear and looking to grow your career in fashion retail? We’re looking for enthusiastic and proactive individuals to join our Menswear team as Brand Specialists. This is a fantastic opportunity to gain hands‑on experience with one of our exciting and fast‑growing brands—ranging from heritage tailoring and contemporary streetwear to performance‑led apparel.

You’ll play a key role in supporting the brand’s presence on the shop floor, helping to deliver an exceptional customer experience while ensuring the brand is represented to the highest standard.

Your product awareness and passion to nurture the brand, while maintaining a high level of brand representation, will drive you in seeing the brand succeed. You will do this by having great product knowledge, maintaining standards in front and back of house, working closely with internal and external stakeholders and sending weekly trade reports.

Candidates must be open to working across any brand within the Menswear portfolio, depending on where their skills and experience are the best fit for the business.

About the Role

As a Brand Specialist, you’ll be a key presence on the shop floor, helping to bring the brand to life for our customers. You'll provide product information, support with day‑to‑day operations, and help maintain a seamless and inspiring customer experience.

Reporting into the Retail Manager, you’ll work alongside your team to deliver commercial success and outstanding service.

Key responsibilities include:

• Acting as a positive ambassador for both your brand and Harrods.
• Sharing product knowledge and offering personalised recommendations.
• Supporting a welcoming and memorable client experience.
• Ensuring stock is replenished and displays meet brand standards.
• Working collaboratively with your team and supporting wider retail operations.

This is a full‑time, on‑site role working 5 out of 7 days per week.

About You

You’ll be passionate about delivering excellent service and excited to learn more about luxury retail and brand performance. Whether you have experience in retail or are just starting out, you’ll bring enthusiasm, curiosity, and a willingness to grow.

You will

• Bring a positive attitude and enjoy working with people.
• Be proactive and eager to learn new things.
• Adapt quickly in a fast‑moving retail environment.
• Take pride in your work and have strong attention to detail.
• Thrive in a team environment and enjoy collaborating with others.

About Us

Harrods is one of the world’s leading luxury department stores and a destination for top designers, and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a supportive environment to inspire your best work, we provide abundant opportunities to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Additional Information

Time Type: Permanent

Department: Fashion - Menswear (Ben Thorne)