Brand & Category Operations Manager

JD.com; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading e-commerce and technology firm in London seeks a Brand & Category Operations Manager to optimise brand structures for its e-commerce platforms. The candidate should have over 3 years of experience in e-commerce operations, strong data analysis skills, and the ability to communicate effectively in English and potentially other languages. This role promises competitive benefits and a collaborative work environment.

Benefits

Private healthcare

Pension contributions

Performance bonuses

Inclusive culture

Qualifications

• 3+ years experience in e-commerce operations, preferably in cross-border contexts.
• Excellent command of English; additional languages desirable.

Responsibilities

• Lead the development of international retail category structures.
• Enhance the category application process ensuring efficiency and transparency.
• Utilise category and brand data for market analysis and strategic recommendations.

Skills

Data analysis skills

Understanding of consumer preferences

Proficiency in multiple languages

Experience in e-commerce operations

Education

Degree-level education or equivalent experience

Job description

JD.com (NASDAQ: JD; HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, the company has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions.

We are seeking a Brand & Category Operations Manager to join our international business operations team in the UK. This role will focus on optimising brand and category structures for JD.com’s cross-border e-commerce platforms, supporting the development of user-friendly category systems and structured brand data. The job-holder will work closely with business and product teams to ensure brand and category data supports strategic decision-making and market growth.

Responsibilities

• Lead the development and continuous improvement of international retail category structures that align with the shopping behaviours and expectations of overseas users.
• Streamline and enhance the category application process and governance standards, ensuring efficiency, transparency, and scalability.
• Drive the standardisation and optimisation of the international brand database, ensuring information is well-structured, reusable, and interoperable across systems and departments.
• Utilise category and brand data to conduct market analysis and track competitor trends, providing insights and strategic recommendations for product development and brand enhancement.

Requirments

• Degree-level education or equivalent experience in a relevant field.
• 3+ years experience in e-commerce operations, with exposure to brand or category management in cross-border contexts.
• Understanding of consumer preferences and brand trends in local markets.
• Strong data analysis skills, with the ability to use data to inform operational strategies.
• Excellent command of English, both written and verbal, proficiency in additional languages (e.g. French, Dutch, German or Mandarin) is highly desirable.

What We Offer

• A pivotal role in shaping JD.com’s global brand and category strategy.
• The opportunity to work within a diverse, international team committed to growth and innovation.
• Daily collaboration with colleagues across Europe, Asia, and other global markets.
• Competitive remuneration and benefits, including private healthcare, pension contributions, and performance bonuses.
• An inclusive, collaborative culture that values innovation, integrity, and a global mindset.

JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.