Brand Ambassador weekends-Genesis Motors (Hyundai) Battersea Power Station

Battersea Academy for Skills & Employment (BASE); London; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading automotive brand is seeking a part-time Brand Ambassador to provide exceptional customer service at their Battersea Power Station store. The role involves engaging with customers, presenting products, and supporting events. Ideal candidates will have experience in hospitality or luxury retail and strong communication skills.

Qualifications

• Experience in customer care, hospitality, or luxury retail.
• Driving license class B is desirable.

Responsibilities

• Handle incoming calls and assess customer needs.
• Present the brand and products to potential customers.
• Support event organization at the studio.

Skills

Customer Service

Communication

Multitasking

Education

Level A or relevant training in hospitality

Job description

Genesis Motors (Hyundai) are recruiting a weekend Brand Ambassador for their Battersea Power Station store.

Job Title: Brand Ambassador

Reports to: Genesis Experience Lead

Part time: Weekends

Job Purpose:

To provide a world-class customer-driven service, balancing customer needs with appropriate product offers from the Genesis brand. The role requires innovation and attentiveness to customer expectations.

About us:

Genesis, part of Hyundai Motor Company, is a global premium automotive brand offering award-winning models. We focus on a customer-centric approach, providing a unique buying and ownership experience rooted in the Son-Nim philosophy.

Since launching in the UK in 2021, we have:

• Launched eight new models, including three electric vehicles
• Won multiple industry awards
• Opened two Studios in London and one in Edinburgh

Key Responsibilities:

1. Handle incoming calls, assess needs (test drives, consultations, etc.), and direct to the appropriate contact.
2. Present the brand and products to potential customers and interested parties.
3. Support event organization at the studio and official receptions, including logistical and administrative tasks.
4. Provide professional, courteous service to customers in the studio.
5. Maintain cleanliness and order in daily studio operations.

Personal Specification:

1. Level A or relevant training in hospitality, catering, or luxury retail; automotive experience is a plus but not required.
2. Experience in customer care, hospitality, or premium/luxury retail, with team collaboration skills.
3. Driving license class B is desirable.
4. Outstanding communication and multitasking skills.
5. Ability to deliver exceptional customer service.

Core Values (The Hyundai Way):

• Customer (Safety & Quality, Tenacity)
• Challenge (Progress, Agility)
• Collaboration (Alignment, Resilience)
• People (Diversity & Inclusion, Expertise)
• Globality (Integrity, Data-Driven Thinking)