Branch Network Manager — Customer Experience & Digital

HSBC; Glasgow; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading global bank is seeking a Network Manager in Glasgow. The ideal candidate will drive community engagement and operational efficiency while ensuring exceptional customer service. This role requires strong risk management skills and a digital-first approach. You will coach a diverse team and promote an inclusive environment. Flexible working is available to support local branches as needed. Competitive salary and benefits are offered.

Qualifications

• High-energy self-starter with a passion for customer service.
• Strong judgment and decisiveness in high-pressure situations.
• Ability to manage change and ambiguity effectively.

Responsibilities

• Support daily operations of the Local Market and coach colleagues.
• Manage risks and controls to minimize operational losses.
• Lead community engagement and promote a customer-centric culture.

Skills

Customer obsessed

Risk Management

Digital mindset

Coaching ability

Interpersonal skills

Problem-solving

Job description

A leading global bank is seeking a Network Manager in Glasgow. The ideal candidate will drive community engagement and operational efficiency while ensuring exceptional customer service. This role requires strong risk management skills and a digital-first approach. You will coach a diverse team and promote an inclusive environment. Flexible working is available to support local branches as needed. Competitive salary and benefits are offered.