Brain Injury & Neurological Conditions Service Support Manager

SweetTree Home Care Services; United Kingdom; On-site; GBP 35,000 - 42,000; Full time

Job summary

A care service provider in the United Kingdom is looking for a Support Manager to oversee client care for individuals with brain injuries and neurological conditions. This role involves assessing complex care needs, recruiting and training support workers, and ensuring high-quality, personalized care. Candidates must have experience working with multidisciplinary teams and have a deep understanding of the challenges faced by clients. The position comes with competitive salary and numerous benefits, including generous leave and training opportunities.

Benefits

Career development through accredited training

25 days annual leave plus 8 bank holidays

Health & Wellbeing program

Exclusive discounts on shopping and services

Employee healthcare and wellbeing plan

Complimentary DBS check

Participation in Company Pension Scheme

Longevity Service Awards

Community social events

Qualifications

• Excellent organisational skills and a thorough approach to work.
• A calm and methodical approach with acute attention to detail.
• Ability to work autonomously and productively as part of a team.
• An understanding of case management and medico-legal funding management.
• Knowledge of legislation relevant to the sector including capacity and consent.
• Ability to communicate clearly and tactfully at different levels, both verbally and in writing.
• An understanding of the challenges faced by Support Workers.
• Ability to travel to and from Client assessments, reviews, support worker facilitation, spot checks and observations etc.
• An understanding of the psychological, physical, cognitive, emotional changes and challenges that a case load of this type entails.

Responsibilities

• Manage a client case load of varying complexity ensuring a high quality, client centred approach.
• Conduct thorough needs assessments, including risk assessments, and prepare care and support plans.
• Actively participate in the recruitment of support workers.
• Prepare, attend and engage in regular support worker supervisions and performance reviews.
• Support and deliver training for new and existing support workers.
• Work with the team to develop and lead the marketing and networking of the Service.
• Participate in the Emergency Out of Hours / On call rota.
• Attend and share knowledge from conferences and workshops.

Job description

Support Manager, Brain Injury & Neurological Conditions Service

Location: Coleridge House, 1 Coleridge Gardens, London NW6 3QH

Contract: Permanent, Full-Time, 37.5 hours per week Monday - Friday

Salary Package: £35,000 - £42,00 per annum depending on the experience

At SweetTree, we do not just provide care – we create meaningful connections and enhance the lives of individuals requiring our support. We believe that every interaction is an opportunity to make a positive impact, and we're looking for talented individuals who share our vision.

PURPOSE OF POST

To assess, set-up and maintain complex care support packages for clients with Brain Injury and/or Neurological Conditions. This involves working closely with families, CCG’s, Local Authorities, self-funders, case managers, multi-disciplinary teams (MDT) as well as clients involved in medico-legal cases to provide high quality holistic care and support. Experience working with MDT’s and families is a key component of this role as is sound decision making and the ability to prioritise and manage a varied case load.

KEY TASKS

• Manage a client case load of varying complexity ensuring a high quality, client centred approach is delivered with an emphasis on quality of life to those with Acquired Brain Injury or Neurological Conditions.
• Conduct thorough needs assessments, including risk assessments, prepare care and support plans ensuring they are regularly updated to reflect the Client’s individual needs.
• Actively participate in the recruitment of support workers.
• Prepare, attend and engage in regular support worker supervisions, appraisals and performance reviews accepting and providing constructive feedback.
• Support and deliver training for new and existing support workers to provide high quality care and support for all Clients.
• Work with the team to develop and lead the marketing and networking of the Service.
• Participate in the Emergency Out of Hours / On call rota.
• Attend and share knowledge from conferences, workshops and key stakeholder events and Training support workers.
• Work collaboratively with all members of the brain injury team to promote a cohesive work environment.
• Be responsible for taking Brain Injury/Neuro referrals and enquiries. Logging information, giving advice and following up on enquiries and referrals as appropriate.
• To contribute to the overall development of the service and promote a positive image of all Clients and SweetTree Home Care.

SKILLS AND EXPERIENCE

• Excellent organisational skills and a thorough approach to work.
• A calm and methodical approach with acute attention to detail.
• Ability to work autonomously and productively as part of a team.
• An understanding of case management and medico-legal funding management.
• Knowledge of legislation relevant to the sector including capacity and consent.
• Ability to communicate clearly and tactfully at different levels, both verbally and in writing.
• An understanding of the challenges faced by Support Workers.
• Ability to travel to and from Client assessments, reviews, support worker facilitation, spot checks and observations etc.
• An understanding of the psychological, physical, cognitive, emotional changes and challenges that a case load of this type entails.

ESSENTIAL CRITERIA

• Experience working with people who have sustained a brain injury or a long-term neurological condition in the community.
• Proven experience of undertaking assessments and reviews and understanding of the needs of people who have sustained a brain injury or long term neurological condition who require complex care.
• Experience working with MDT’s and families is a key component of this role as is sound decision making and the ability to prioritise and manage a varied case load.

DESIRABLE CRITERIA

• A relevant professional qualification such as social work, occupational therapy, psychology, speech and language therapy or nursing etc.

BENEFITS

• Career development and training via our Training Academy with AIMs accredited training and apprenticeship providers.
• Generous leave entitlement of 25 days annual leave plus 8 days bank holidays (pro-rata).
• Enjoy a "Me day" - a day off plus £20 to spend on spoiling yourself.
• Access to our Health & Wellbeing program to support your physical and mental wellness.
• Exclusive shopping and services discount platforms to save you money.
• Free eye care vouchers.
• Employee healthcare and wellbeing plan.
• Complimentary DBS check.
• Participation in our Company Pension Scheme for long-term financial security.
• Recognition through Longevity Service Awards.
• Social events such as Christmas and Summer parties to foster a sense of community and celebration.

In return we offer: …

Call to apply: If you are interested in this role, please press the apply button and our Recruitment team will be in touch.

*Check out SweetTree's very own Care Farm, a one of a kind facility we use to further support our clients: https://www.sweettreefarmingforall.org.uk/