Boutique Supervisor - Brighton - Full-Time

Glassworks; Brighton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing fashion company located in Brighton is looking for a Retail Store Supervisor. The ideal candidate will have a minimum of 2 years' retail sales experience and demonstrate outstanding sales ability, leadership skills, and excellent customer service. You will be responsible for managing store operations, supporting the Retail Store Manager, and leading a team of retail sales assistants. This role offers a dynamic environment where daily responsibilities vary, making it a perfect fit for an ambitious individual seeking to drive the company's success.

Benefits

Pension scheme

Commission scheme

Vibrant team culture

Qualifications

• Minimum of 2 years' retail sales experience required.
• Honest and hard-working self-starter with strong organisational skills.
• Proven ability to deliver excellent customer service and hit retail KPIs.

Responsibilities

• Support the Retail Store Manager with store operations and environment.
• Develop team members and recognize performance effectively.
• Assist with new staff training and onboarding processes.

Skills

Customer service

Organisational skills

Sales ability

Leadership skills

IT skills

Tools

Microsoft Excel

Electric POS system

Barcoding software

Job description

The Retail Store Supervisor will be a positive, energetic, self-starter with a demostrable track record of hitting and exceeding retail KPIs. You will report to the retail store manager and help lead a team of full- and part-time retail sales assistants.

This role is perfect for someone with great natural sales ability who is driven to succeed in retail management and enjoys an environment where no two days are the same. You will be comfortable managing a range of personalities and situations with employees and customers alike and will have previous experience that illustrates this strength. This is a unique and exciting opportunity for an ambitious person to play a core role in driving a growing fashion company to success.

So, what will I be doing every day?

• Supporting the Retail Store Manager with managing the team, store operations (including visual merchandising) and store environment to achieve sales, service, organisation, customer satisfaction and profitability goals and maintain operational standards;
• Working to develop team members by communicating and delivering positive recognition as well as performance management and corrective action as needed;
• Supporting the Retail Store Manager with new staff training / onboarding processes;
• Supporting the stock delivery, stock transfer and stock room maintenance processes as needed;
• Supporting the Retail Store Manager with supplies orders, banking, and other administrative functions; and,
• Supporting the Retail Store Manager and Head Office with in store marketing activity and one-off projects.

Requirements

• A minimum of 2 years' retail sales experience
• An honest, hard-working self-starter with great organisational skills and a keen eye for detail
• Proven ability to deliver excellent customer service, natural leadership skills and a track record of hitting retail KPIs
• IT skills – you will be comfortable using and learning new technologies. This includes Microsoft Excel, an electric POS system, barcoding software, etc. You will receive training but must be a quick learner in this area and able to sort out basic technology issues independently

Perks

• Pension scheme
• Commission scheme
• Vibrant team culture