Bournemouth IT Support Engineer – MSP On-Site & Helpdesk

Mploy Staffing Solutions; Bournemouth; On-site; GBP 26,000 - 35,000; Full time

Job summary

A local Managed Service Provider is seeking an experienced IT Support Technician in Bournemouth. The role involves providing customer-facing IT support, managing helpdesk tickets, and performing site visits. Ideal candidates have a minimum of 3 years' experience, strong customer service skills, and a full driving license. The position offers a competitive salary ranging from £26,000 to £35,000 per year and includes onsite parking.

Benefits

Onsite parking

5-minute walk to Bournemouth Pier

Qualifications

• Minimum 3 years IT support experience in an MSP environment.
• Excellent customer service skills.
• Strong understanding of Microsoft technologies including Windows 10/11.

Responsibilities

• Provide IT support to a variety of clients.
• Perform site visits for installations and troubleshooting.
• Manage helpdesk tickets and escalate issues as necessary.

Skills

IT support experience

Customer service skills

Microsoft technologies support

Networking knowledge

Tools

Windows Server

Active Directory

VoIP technology

Microsoft Azure

Job description

A local Managed Service Provider is seeking an experienced IT Support Technician in Bournemouth. The role involves providing customer-facing IT support, managing helpdesk tickets, and performing site visits. Ideal candidates have a minimum of 3 years' experience, strong customer service skills, and a full driving license. The position offers a competitive salary ranging from £26,000 to £35,000 per year and includes onsite parking.