Boots Aveda Leeds Account Manager 30 Hours

Estee Lauder; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading cosmetics company in Leeds seeks a Counter Lead to drive sales and enhance Brand image. Key responsibilities include maximising sales, adhering to operational guidelines, and implementing marketing initiatives. The ideal candidate has retail experience, effective communication skills, and a strong commercial understanding. This role offers the opportunity to serve as a Brand Ambassador in a fast-paced environment.

Qualifications

• Experience in a fast-paced retail and/or consumer-facing environment.
• Ability to drive self-development.
• Commercial understanding and awareness of the industry.
• Effective communication, organisation, and prioritisation skills.

Responsibilities

• Maximise sales through selling and excellent service.
• Contribute to efficiencies by adhering to guidelines.
• Understand targets and ensure personal awareness of sales avenues.
• Utilise social media to drive business and enhance Brand image.
• Deliver the Brand Strategy and effective local plans.
• Implement measures to improve service levels continually.
• Lead in representing Brand values.

Skills

Effective communication

Organisational skills

Commercial awareness

Self-development drive

Job description

Overview

The Counter Lead is responsible for supporting the Brand in driving sales turnover and market share by remaining consumer focused. They are accountable for presenting a credible and professional Brand image to all internal and external consumers at all times.

Responsibilities

• Maximise sales through selling, providing excellent service and retail standards.
• Contribute to efficiencies by adhering to store/Brand/Company procedures and guidelines.
• Understand daily/weekly targets and ensure personal awareness of all additional sales avenues (e.g., events, Omni and digital channels).
• Keep up to date with competitor activities and missed opportunities.
• Effectively utilise social media to drive the business and protect/enhance the Brand image.
• Deliver the Brand Strategy and the delivery of an effective local plan.
• Plan and implement local marketing & events initiatives, aligned to retailer activity.
• Deliver excellence in service by implementing measures to continually improve service levels, foster a zero-complaint mindset, and create a “surprise and delight” culture.
• Be an Ambassador for the Brand and lead the way in representing Brand values.
• Manage refunds and complaints in line with Company guidelines and seek guidance from the Area Manager when appropriate.
• Use digital tools to keep knowledge up to date.
• Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
• Develop up-to-date product knowledge to deliver an industry-leading experience that meets consumer needs.

Operations

• Plan to ensure delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).
• Review retail standards daily and ensure they are maintained to the required standard.
• Ensure deliveries, stock movements and related administration are completed within agreed Company timeframes.
• Ensure all auditable processes and administration are actioned according to Company guidelines and take corrective action in highlighted areas of risk.
• Ensure information requests are fulfilled accurately and within deadlines.
• Minimise stock loss by implementing and following Company Security Policies and Procedures.
• Create and maintain a safe working environment for consumers, adhering to Company and Retailer Policies and Procedures.
• Ensure health & safety responsibilities and all operational activities achieve a minimum overall audit grade of “Acceptable”.

Commerciality

• Manage daily replenishment and take appropriate action where necessary.
• Maximise sales performance by utilising all commercial reports before making decisions.
• Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales.
• Identify stock package issues and take corrective action, informing the Area Manager when out of direct control.
• Effectively manage all promotions and discounts in line with Company guidelines.
• Identify trends and make suggestions to enhance product performance.

Qualifications

• Experience in a fast-paced retail and/or consumer facing environment.
• Ability to drive self-development.
• Commercial understanding and awareness of the industry.
• Effective communication, organisation and prioritisation skills.