Bookings and Customer Service

WR Logistics; Immingham; On-site; GBP 27,000 - 30,000; Full time

Job summary

A well-established logistics company in Immingham is seeking a Booking and Customer Service Clerk to manage customer bookings and enhance service delivery. The role requires strong organizational and communication skills, with several years of experience needed in freight forwarding. The successful candidate will be pivotal in maintaining customer satisfaction and ensuring smooth operations. This position offers a competitive salary ranging from £27,000 to £30,000 annually along with various benefits, including holiday and healthcare options.

Benefits

25 days holiday per year

Pension in line with government guidelines

Option to join a healthcare plan after probation

Option for subsidised gym membership after probation

Qualifications

• Numerous years experience within a freight forwarding environment.
• Confident, approachable and professional communication style.
• Highly organised with strong attention to detail.

Responsibilities

• Take day-to-day responsibility for the Bookings and Customer Service function.
• Act as the main point of contact for customer bookings and enquiries.
• Process and manage bookings using internal systems.

Skills

Customer focus

Organisational skills

Problem-solving skills

Communication skills

IT literacy

Job description

Booking and Customer Service Clerk - Immingham - Up to £30,000

A well-established shipping and freight forwarding business, providing tailored transport and logistics solutions across the UK and Europe, including road, sea and air services. The organisation is known for delivering flexible, reliable and customer-focused logistics services.

Due to continued growth, the business is seeking a motivated and experienced individual to join its operations team.

Working Hours

Monday to Friday, 08 : 30 - 17 : 00

Salary & Benefits

• Salary: £27,000 - £30,000 per annum


• 25 days holiday per year


• Pension in line with government guidelines


• Option to join a healthcare plan (after probation)


• Option to have a subsidised gym membership (after probation)

Role Overview

The role will be shaped according to the successful candidate's experience. You will take a hands‑on role within the bookings and customer service function, acting as a key link between customers and internal planning teams.

Key Responsibilities

• Take day-to-day responsibility for the Bookings and Customer Service function


• Act as the main point of contact for customer bookings and enquiries


• Process and manage bookings using internal systems


• Provide customers with accurate and timely information


• Liaise closely with transport and export planning teams to ensure smooth operations


• Support service delivery and help maintain high customer satisfaction levels

Person Specification

• Numerous years experience within a freight forwarding environment


• Confident, approachable and professional communication style


• Highly organised with strong attention to detail


• Strong customer focus and commitment to service excellence


• Good decision‑making skills with the ability to prioritise and adapt to changing workloads


• Methodical and logical approach with strong problem‑solving skills


• Ability to work independently in a time‑critical environment and as part of a team


• IT literate


• Willingness to learn and support other roles within the team

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.

WR is acting as an Employment Agency in relation to this vacancy