Booking & Sales Co-ordinator

National Trust; Bushmills; On-site; GBP 25,000 - 35,000; Full time

Job summary

A heritage organization is seeking a Booking & Sales Co‑ordinator to manage bookings and deliver exceptional customer service. This role involves coordinating bookings, maintaining business systems, and promoting attractions across the North Coast area. A key focus is on clear communication and efficient operations. The ideal candidate will have sales experience, strong IT skills, and a customer-focused approach. A substantial benefits package including pension scheme, flexible working, and discounts is offered.

Benefits

Substantial pension scheme of up to 10%

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking at most Trust places

Responsibilities

• Manage bookings and provide exceptional customer service.
• Coordinate various types of bookings from enquiries to confirmations.
• Maintain accurate records and business systems.
• Provide regular updates to the travel trade industry.
• Promote sites across the North Coast area.

Skills

Relevant sales experience

Excellent written and verbal communication skills

Strong organisational skills and attention to detail

Ability to multi-task

Advanced IT skills

Basic financial skills and data analysis

Customer-focused approach

Team player

Tools

Microsoft Office

Booking systems

Job description

Important notice

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

We’re looking for a Booking & Sales Co‑ordinator to manage bookings and provide exceptional customer service for the North Coast area. This is a varied role that combines sales, communication and coordination, ensuring smooth operations and great experiences for our visitors and clients.

What it's like to work here

Flanked by the wild North Atlantic Ocean and a landscape of dramatic cliffs, for centuries the Giant’s Causeway has inspired artists, stirred scientific debate, and captured the imagination of all who see it. Here at our award‑winning Visitor Centre, we welcome over 400,000 visitors every year coming to explore the world‑famous basalt and iconic coastline. This is an operational role based at the Giant’s Causeway.

What you'll be doing

Your role will focus on coordinating all types of bookings — from initial enquiries through to confirmations and final arrangements — ensuring accuracy and efficiency at every stage. Clear and timely communication is key, with customers and internal teams, so that everyone has the information they need at the relevant time.

You’ll provide regular updates to the travel trade industry and act as a consistent point of contact, delivering exceptional service every time.

Forecasting will be part of your responsibilities, supplying daily, weekly and monthly reports to help departments manage costs and resources effectively.

Sales will also play a role — you’ll actively promote sites across the North Coast area, upselling where possible and attending trade shows and exhibitions to showcase our attractions.

Maintaining accurate records and business systems will be essential, as well as ensuring compliance with Trust procedures and supporting environmental management.

Who we're looking for

Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:

• Relevant sales experience
• Excellent written and verbal communication skills
• Strong organisational skills and attention to detail
• Ability to multi-task, prioritise and maintain confidentiality
• Advanced IT skills, including Microsoft Office and booking systems
• Basic financial skills and data analysis
• A flexible, customer‑focused approach and strong team player
• Experience of leading a small team and people management skills

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programmeFree parking at most Trust places