Booking Coordinator

Ashton Recruitment; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in Belfast is seeking a Booking Coordinator to manage scheduling of translators and interpreters. This role involves handling administrative tasks, customer inquiries, and supporting the office's daily operations. Candidates should have at least 12 months of administrative experience, proficiency in MS Office, and strong communication skills. The position offers a pay rate of £12.21 per hour with a 40-hour work week.

Qualifications

• Minimum 12 months administrative experience in a busy office environment.
• Experience managing a varied workload under tight deadlines.
• Proven ability in data input into a computerized database.

Responsibilities

• Schedule translators and interpreters to meet customer demands.
• Manage incoming calls and respond to customer inquiries.
• Perform general office administration and financial record keeping.

Skills

Excellent interpersonal and communication skills

Customer service commitment

Attention to detail

Proficient in MS Office

Ability to work flexibly

Education

A Level standard or equivalent level 3 qualification

Tools

MS Office (Word, Excel, Outlook, PowerPoint)

Job description

Ashton Recruitment require a Booking Coordinator for our client based in Belfast.

Position: Booking Coordinator

Location: Belfast

Duration: Temporary - Permanent

Hours of work: 40 hours per week (Monday - Friday)

Pay Rate: £12.21 per hour

Originally established over 20 years ago, the organisation was founded by the University of Ulster. It provides interpreting, translation, and language tuition services to businesses across Northern Ireland, covering all major world languages.

Duties will include :

• The role will involve scheduling translators and interpreters in a busy office environment to meet the demands of a variety of customers across Northern Ireland
• Managing incoming calls, efficiently responding to customer enquiries and scheduling translators / interpreters as required
• General office administration including basic financial record keeping and filing
• CV searching and managing applications
• Key account management
• Updating and maintaining databases to support day to day activity, ensuring all customer records are updated and accurately recorded
• Any other duties as may be deemed appropriate by the Business Manager and or CEO to support the team as and when required.

Essential Criteria :

• Educated to A Level standard or equivalent level 3 qualification (as per National qualification framework) or above
• A minimum of 12 months proven experience of administrative work including taking and making telephone calls in a busy office environment
• Experience of proficiently using MS Office including Word, Excel, Outlook and PowerPoint
• Experience of inputting data into a computerised database in an accurate and efficient mannerExperience of successfully managing, planning and prioritising a varied and busy workload to tight deadlines
• Proven working knowledge of and commitment to providing excellent customer service
• Excellent interpersonal and communication skills with wide range of individuals
• Excellent accuracy and attention to detail
• Ability to work effectively and flexibly as part of a small team whilst using initiative
• Client focused with a positive attitude

Desirable Criteria

• 2 years' proven experience of administrative work including taking and making telephone calls in a busy office environment

Ashton Recruitment is acting as an Employment Agency.