Booking and Scheduling Clerk | Tameside and Glossop Integrated Care NHS Foundation Trust

Tameside and Glossop Integrated Care NHS Foundation Trust; Ashton-under-Lyne; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local healthcare trust is seeking a part-time Booking and Scheduling Clerk to efficiently manage outpatient appointments in a Clinical Management team. Applicants should excel in communication, possess IT skills, and demonstrate a proactive attitude towards customer care. The position offers benefits like annual leave, sick pay, and gym discounts, all while ensuring a supportive work environment. This role does not offer visa sponsorship, so applicants must already have the right to work in the UK.

Benefits

27-33 days annual leave

NHS Pension Scheme

Free eye tests and health checks

Gym discount

Free bicycle loan scheme

Qualifications

• Enthusiastic, competent, and proactive individual required.
• Understanding of the confidential nature of the work.
• Ability to maintain a positive approach to customer care.

Responsibilities

• Provide high quality service in the Central Booking Office.
• Manage outpatient appointments, booking, and scheduling.
• Create clinics in Lorenzo and manage clinic-related tasks.

Skills

Excellent communication skills

Good telephone skills

Computer literacy

Customer care

Tools

Trust Patient Administrative Systems

Job description

Booking and Scheduling Clerk

Band 3
Permanent
Part Time 23.5 hours per week – Monday to Friday

Shift Pattern

Wednesday: 8.30am‑5pm
Thursday: 9.30am‑6pm
Friday: 8am‑4pm

Role Summary

The Booking and Scheduling Clerk post will currently require cover for the below shift pattern. The role requires an enthusiastic, competent and proactive individual with an appreciation and understanding of the confidential nature of the work. The role is based in the Clinical Management team within the Central Booking Office at TGH. Applicants should be excellent communicators with good telephone skills and have the ability to deal with the general public on a daily basis and maintain a positive approach to customer care. Computer literacy is essential as you will be required to input and extract information from a number of Trust Patient Administrative Systems. We look forward to you joining our friendly and supportive team at Central Booking Office!

Responsibilities

• Responsible for providing an efficient and high quality service to support the Central Booking Office in the management of outpatient appointments, booking and scheduling and ensuring that targets are met.
• The post holder will deal with all aspects of creating clinics in Lorenzo, clinic maintenance, clinic cancellations, ensuring patients are notified on the phone or via the Trust Portal and re‑booked as soon as possible, and other duties associated with clinic management.

Qualifications and Skills

The person specification below is not the full personspecification but outlines the criteria against which your application form will be assessed. The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills,experienceand knowledgerequired. These documents are attached on the page and can be downloaded. Important Notice on Visa Sponsorship Eligibility: Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annum or the required skill level set by UK Visas and Immigration. We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.

Values & Behaviours

• Safety
• Care
• Respect
• Communication
• Learning

Benefits

Benefits include: 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Closing Date

This advert closes on Monday 5 Jan 2026