Bodyshop Advisor / Estimator

Group 1 Automotive; Hailsham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive group in Hailsham is seeking a Bodyshop Advisor/Estimator to oversee body repair workflows and liaise with customers and insurance companies. The ideal candidate will have excellent communication skills, strong organizational abilities, and experience in customer service or administration. This role offers a rewarding environment with numerous employee benefits, including annual leave, retail discounts, and training opportunities, supporting your growth within the company.

Benefits

33 days of annual leave

Exclusive retail discounts

Company pension scheme

24/7 access to healthcare professionals

Paid day to volunteer

Qualifications

• Experience in customer service or administration within the automotive or similar industry.
• Ability to handle customer queries and complaints professionally.

Responsibilities

• Plan and monitor the workflow of body repair staff.
• Coordinate with insurance companies to settle claims.
• Review and validate repair estimates.
• Order and manage parts for repairs.
• Handle customer queries and ensure satisfaction.
• Invoicing for retail and insurance repairs.

Skills

Excellent communication skills with customers and colleagues

Strong organisational and multi-tasking abilities

Ability to work to deadlines and targets

Previous experience in customer service or administration

Skilled at problem-solving

Valid UK driving licence

Job description

Bodyshop Advisor / Estimator – BMW Hailsham

Good, honest, rewarding work. It's how we're built.

In the heart of our Bodyshop department, our Bodyshop Administrators are committed to delivering outstanding and trusted experiences for our customers. As a Bodyshop Administrator, you’ll be the key link between customers, insurance companies, and our repair team, ensuring smooth operations and exceptional service throughout the repair process.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• 33 days of annual leave (including bank holidays)
• Exclusive retail discounts to save money every day
• Discounts on new and used cars and servicing offers to drive a great deal
• Company pension scheme to plan for the years ahead
• Industry‑leading family‑friendly policies to balance home and work
• Cycle‑to‑work scheme to commute for less
• Dedicated wellbeing support with flexible working options
• 24/7 access to healthcare professionals to prioritize your wellbeing
• Paid day to volunteer to make a difference in your community
• Company share purchase plan to invest in your future
• Referral rewards when you refer a friend to join the team
• Training and development opportunities to keep learning and growing
• Life assurance with optional increased cover
• Flexible working options – just ask

What you’ll do day to day

• Plan and monitor the workflow of body repair staff to ensure efficiency
• Coordinate with insurance companies and adjusters to settle claims quickly and fairly
• Review and validate repair estimates, providing technical advice where needed
• Order and manage parts and supplies required for repairs
• Handle customer queries and complaints professionally, ensuring satisfaction
• Promote additional services and maintain strong relationships to encourage repeat business; maintain accurate customer records and keep customers informed throughout the repair process
• Invoicing retail and insurance repairs
• Updating Bodyshop management system

Helpful skills and qualifications

Don’t worry about ticking off every single skill here – if you care about delivering great experiences as much as we do, we want to hear from you.

• Excellent communication skills with customers and colleagues
• Strong organisational and multi‑tasking abilities
• Ability to work to deadlines and targets in a fast‑paced environment
• Previous experience in customer service or administration within automotive or similar industry
• Skilled at problem‑solving and handling queries professionally
• Must hold a valid UK driving licence

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us – just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect – Integrity – Transparency – Teamwork – Professionalism