BMC Helix ITSM Architect & Technical Design Lead

DCV Technologies Limited; Reading; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A technology solutions provider is seeking a Technical Design Authority with deep expertise in BMC Helix and ITSM architecture to lead technical delivery. The role involves defining ITSM architecture, designing scalable solutions, and managing integrations within a hybrid work setting. Candidates should have a strong background in BMC Helix/Remedy ITSM, hands-on experience with relevant technologies, and a proven record in ITSM integrations. Immediate start available for a 6-month contract based in Reading.

Qualifications

• Strong background in BMC Helix / Remedy ITSM architecture, not just administration.
• Hands-on experience with AR System, Atrium CMDB, Digital Workplace, Smart IT.
• Proven track record in ITSM integrations and API development.

Responsibilities

• Define and govern BMC Helix architecture across multiple domains.
• Design secure solutions using Helix Innovation Studio.
• Lead integrations with third-party platforms and APIs.

Skills

BMC Helix / Remedy ITSM architecture

AR System

Atrium CMDB

Digital Workplace

Smart IT

Context management

Job description

A technology solutions provider is seeking a Technical Design Authority with deep expertise in BMC Helix and ITSM architecture to lead technical delivery. The role involves defining ITSM architecture, designing scalable solutions, and managing integrations within a hybrid work setting. Candidates should have a strong background in BMC Helix/Remedy ITSM, hands-on experience with relevant technologies, and a proven record in ITSM integrations. Immediate start available for a 6-month contract based in Reading.