Billing Queries Specialist

SF Recruitment; Birmingham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Billing Query Specialist for a 6-12 month project role in Birmingham. This hands-on position involves improving the billing journey and enhancing cash flow by managing customer accounts, resolving billing discrepancies, and collaborating with internal teams. Ideal candidates will have experience in credit control, excellent communication skills, and a proactive approach to problem-solving. The role offers hybrid working and a chance to influence processes during a key phase of business expansion.

Benefits

Varied project role

Supportive finance team

Hybrid working with flexibility

Qualifications

• Experience in credit control, billing, or accounts receivable required.
• Ability to manage data and reconciliations across multiple systems.
• Proactive and organized, capable of handling a busy workload.

Responsibilities

• Manage end-to-end credit control process and collections.
• Investigate and resolve billing queries professionally.
• Liaise with internal teams to ensure account accuracy.
• Identify issues and contribute to process improvements.
• Allocate payments and maintain financial records.

Skills

Credit control experience

Excellent communication skills

Data management skills

Problem-solving skills

Job description

Billing Query Specialist - 6-12 Month Project Role

Location: Birmingham

Start: ASAP

The Role

You will play a vital part in improving the billing journey and enhancing cashflow by ensuring customer accounts are accurate, up-to-date, and well-managed. This is a hands‑on role where you will investigate, resolve, and prevent billing discrepancies while maintaining strong customer relationships.

Key Responsibilities:

• Managing the end‑to‑end credit control process, ensuring timely collection of outstanding balances
• Investigating and resolving billing queries efficiently and professionally
• Liaising with internal teams (finance, operations, customer service) to maintain accurate account information
• Identifying recurring issues and contributing to process improvements
• Allocating payments, reconciling customer accounts, and maintaining high‑quality financial records
• Supporting the delivery of a wider billing and ledger improvement project

We're looking for someone who is:

• Experienced in credit control, billing, or accounts receivable
• Customer‑focused with excellent communication skills
• Able to work confidently with data, reconciliations, and multiple systems
• Proactive, organised, and comfortable managing a busy workload
• A natural problem‑solver with a keen eye for detail

What's on Offer:

• A varied project role within a high‑growth, well‑funded business
• A supportive and collaborative finance team
• Hybrid working with flexibility
• The chance to influence processes during a key phase of business expansion

If you enjoy combining commercial awareness, customer interaction, and analytical thinking—and you're ready to be part of a forward‑thinking business—this project role could be the perfect fit.