Bilingual Luxury Customer Care Specialist (EN/DE) – London

MYTHERESA; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury retail company based in London is looking for a Customer Care Consultant to provide exceptional service to customers. The ideal candidate will possess a native level of English and German, with a background in luxury sales or service. Responsibilities include acting as a brand ambassador, assisting customers through various channels, and maintaining excellent customer relationships. This position offers the opportunity to be part of a supportive team with additional benefits including performance bonuses and healthcare.

Benefits

Performance bonus schemes

Company pension contribution

Discount portal

Staff discount and sales

Private healthcare

Supportive team environment

Qualifications

• Previous experience in a contact centre environment is preferred.
• Ability to handle complex customer issues effectively.
• Strong attention to detail with good spelling and grammar.

Responsibilities

• Act as a brand ambassador for the LuxExperience group.
• Provide personalised and accurate responses to customers.
• Convert product enquiries to orders to enhance customer experience.

Skills

Customer facing luxury sales experience

Native English proficiency

Native German proficiency

Excellent communication skills

Strong computer skills

Tools

Microsoft Office

Job description

A luxury retail company based in London is looking for a Customer Care Consultant to provide exceptional service to customers. The ideal candidate will possess a native level of English and German, with a background in luxury sales or service. Responsibilities include acting as a brand ambassador, assisting customers through various channels, and maintaining excellent customer relationships. This position offers the opportunity to be part of a supportive team with additional benefits including performance bonuses and healthcare.