Bilingual Export Customer Service Administrator (French, Spanish or German)

French Selection UK; Burnley; On-site; GBP 27,000; Full time

Job summary

A long-standing British manufacturer is seeking a Bilingual Export Customer Service Administrator in Burnley. The role involves providing outstanding customer service, processing orders, and supporting the Export department. Essential qualifications include fluency in French, Spanish, or German and previous customer service experience. The salary is £27,000 per annum plus bonus.

Qualifications

• Fluent in either French, Spanish, or German to business standard is essential.
• Previous customer service experience is essential.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide outstanding customer service to clients.
• Respond to customer enquiries to resolve issues.
• Process orders and follow up as necessary.

Skills

Fluent in French

Fluent in Spanish

Fluent in German

Previous customer service experience

Excellent communication skills

Dynamic and motivated

IT literate

Job description

Bilingual Export Customer Service Administrator (French, Spanish or German)

Burnley

Ref: 8192CS

Company Profile

A long-standing British manufacturer with international operations and a key focus on sustainability.

Responsibilities

Bilingual Export Customer Service Administrator (French, Spanish or German)
Location: Burnley
Salary: £27,000 per annum plus bonus
Ref: 8192CS

Main duties: To provide outstanding customer service to clients and support the Export department.

The role:
– To respond to customer enquiries in a timely manner to ensure any issues are resolved
– To provide customers with advice on product suitability and alternatives to competitor products to encourage greater spend.
– To process orders through the system and follow up as necessary
– To provide customers with export support in regards to lead times and delivery information
– To support internal departments with product or stock information
– To ensure customer information is recorded accurately and update on the system when necessary
– To monitor outstanding orders and follow up accordingly

Candidate's Profile

– Fluent in either French OR Spanish OR German to business standard – Essential
– Previous customer service experience – Essential
– Excellent communication and interpersonal skills
– Dynamic, confident and motivated candidate
– IT literate