Bilingual Customer Care & Community Coordinator (Gaeilge/English) - Hybrid

Konecta Digital and SL&E Team for Coca-Cola; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global consumer support firm is seeking a Community Management Specialist to join its dynamic team based in Canary Wharf, London. In this full-time hybrid role, you will act as the voice of Coca-Cola, providing exceptional customer support through various channels. Ideal candidates should have a degree in Business or Communications, prior customer support or community management experience, and be fluent in Gaeilge and English. Join us and start your journey today!

Qualifications

• Fluency in Gaeilge and English is essential.
• Prior experience in customer support or community management is a plus.
• Strong interest in client relations and service excellence.
• Effective communicator with problem-solving skills.
• Detail-oriented and able to work in fast-paced environments.
• Team player who thrives in collaborative settings.

Responsibilities

• Serve as a brand ambassador for Coca-Cola.
• Provide exceptional customer support via various channels.
• Collaborate with the support team to resolve issues.
• Identify and implement service improvement initiatives.
• Foster a collaborative environment for excellence in customer interactions.

Skills

Customer Support Experience

Community Management

Effective Communication

Team Collaboration

Detail-oriented

Proficiency in Sprinklr

Fluent Gaeilge

Fluent English

Education

Degree in Business or Communications

Tools

Sprinklr

Job description

A global consumer support firm is seeking a Community Management Specialist to join its dynamic team based in Canary Wharf, London. In this full-time hybrid role, you will act as the voice of Coca-Cola, providing exceptional customer support through various channels. Ideal candidates should have a degree in Business or Communications, prior customer support or community management experience, and be fluent in Gaeilge and English. Join us and start your journey today!