Bereavement Officer (RP0021)

Welwyn Hatfield Borough Council; Hatfield; On-site; GBP 34,000 - 38,000; Full time

Job summary

A local government authority in Hatfield is seeking a Bereavement Officer to provide compassionate services to families during difficult times. You will manage cremation processes, oversee cemetery maintenance, and handle bookings respectfully. A full UK driving license and strong communication skills are essential. This role offers a starting salary of £34,431, with progression available, alongside local government benefits such as generous leave and a pension scheme.

Benefits

Generous annual leave

Local pension partnership

Health and wellbeing events

Qualifications

• UK full driving license is mandatory.
• Ability to converse easily with the public.

Responsibilities

• Welcome families and Funeral Directors, ensuring dignity.
• Manage the cremation process and oversee ashes respectfully.
• Handle bookings for burials and cremations with documentation.
• Ensure cemetery maintenance standards are met.

Skills

Customer care

Communication in English

Administration

Driving

Job description

Role Overview

We are looking for a Bereavement Officer to join our dedicated team, providing compassionate and professional services to our local communities.

Your dedication to delivering the highest standards of customer care will be vital, ensuring families can place their trust in you during some of life's most difficult moments.

Responsibilities

• Chapel Duties - Welcoming families and Funeral Directors, ensuring services are conducted with dignity and run seamlessly.
• Cremation - Undertaking full training and working towards an accredited FBCA qualification, participating in the complete cremation process and the respectful management of ashes.
• Administration - Managing bookings for burials and cremations, verifying documentation, maintaining accurate records, and supporting families with enquiries.
• Contract Management - Overseeing contractors to ensure cemeteries are maintained to our service standards, including grounds care, site cleaning, and grave preparation.

You will be based at our award-winning Oak Hill Lawn Cemetery & Crematorium five days per week (including some Saturdays on a rota basis), with travel required to cemeteries and other council offices and sites across the borough.

Qualifications

• UK full driving license.
• The ability to converse with ease with members of the public and to provide advice in accurate spoken English is essential for this post.

Starting salary £34,431pa with progression to £37,464pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance).

37 hours per week (5 days out of 7 including some Saturdays on a rota), You will have access to the local government benefits such as generous annual leave, national pay award agreements, and the local pension partnership. We offer a wide range of health and wellbeing events as well as a learning and development programme.

Benefits

To see all the benefits of working for Welwyn Hatfield Borough Council, visit our careers website here: My Rewards - Careers