Benugo - Team Leader at Windsor Castle

Benugo; Windsor; On-site; GBP 80,000 - 100,000; Full time

Job summary

A company at Windsor Castle is looking for an experienced Team Leader. In this role, you will assist in daily operations, lead a team, and ensure exceptional customer service. The ideal candidate should have strong communication and team leadership skills. Benefits include free meals during shifts, discounts, and opportunities for career advancement.

Benefits

Free lunch on shift

Endless tea and coffee on shift

50% discount on food and soft drinks

Life Assurance

Employee discounts via Hapi app

Access to Employee Assistance Programme

Qualifications

• Experience in a leadership role within a customer service environment.
• Commitment to team collaboration and support.
• Ability to train and develop team members.

Responsibilities

• Assist the Manager in day-to-day shop operations.
• Organise and allocate duties to team members.
• Measure team performance using appropriate tools.

Skills

Customer service excellence

Team leadership

Communication skills

Positive attitude

Job description

Overview

Job Description

We are looking for an experienced Team Leader to join the team at Windsor Castle, Windsor, SL4 1NJ.

Responsibilities will include (but not be limited to) the following :

Responsibilities

• Work within Benugo policies and procedures at all times
• Support Benugo vision around People, Product, Customers, and Profitability
• Demonstrate commitment to customer service excellence and deliver against Benugo service standard
• Engage with the team in a collaborative and constructive manner
• Communicate with your colleagues and peers in a professional manner at all times
• Demonstrate a positive attitude to the customer, your job, and your colleagues at all times

Site Operations

• Assist the Manager in the day-to-day running of the shop and act as deputy in their absence
• Organise the team on each shift and allocate duties as necessary
• Train, support, and develop the team to deliver consistently excellent results, measuring their performance using the appropriate tools
• Ensure availability of product and staff to required levels
• Liaise with FOH and BOH team as necessary to ensure product excellence and availability, correct ordering, and stock control

Additional Information

Benugo has built a culture of inclusivity & progression for all employees. Not only have we retained our family-feel culture, but we also offer a range of benefits including :

• Free lunch on shift
• Endless tea and coffee on shift
• 50% discount on food and soft drinks in all our locations, plus free tea & coffee on your days off too!
• Competitive rate
• Life Assurance
• Opportunity to develop and further your career within a fast growing an exciting company with a very prestigious list of clients
• Employee discounts at several retailers (via Hapi app) & fitness providers
• Access to our Employee Assistance Programme & our trained Mental Health First Aiders

If this sounds like the role for you, apply now!