Benefits and Grant Technician

Cheshire West and Chester; Remote; GBP 25,000 - 35,000; Full time

Job summary

A local government council in the United Kingdom is seeking a candidate for its Assessment department. The role focuses on processing and supporting means-tested benefit claims while providing customer advice and guidance on welfare benefit schemes. Ideal candidates should have a background in financial administration, capable of managing competing priorities and workloads. This position offers the chance to contribute to local residents' financial support schemes.

Qualifications

• Proven experience in a financial or administrative role.
• Comfortable providing one-on-one advice to customers.
• Ability to manage competing priorities and workloads.

Responsibilities

• Process and support means-tested benefit claims.
• Provide guidance on welfare benefit schemes.
• Help customers complete application forms.

Skills

Experience in financial administration

Customer service ability

Decision-making skills

Ability to analyze financial data

Job description

This role provides an opportunity to work on the Council's Assessment department which administers a wide range of statutory and discretionary financial support schemes to local residents.
This role involves the processing and supporting of basic means tested benefit or grant claims for this financial support which will include analysis of financial data and decision making against set eligibility criteria. This role will also include providing advice and guidance regarding welfare benefit schemes, assisting customers to complete application forms and obtaining documentation to support the process of claims.

We are looking for candidates with experience of working in a financial and administrative background who are comfortable dealing with customers to provide one to one advice and preferably with experience of decision making and assessing means tested claims.

Candidates should be able to adapt quickly and effectively to constantly competing priorities to ensure that all responsibilities within the role are completed effectively whilst managing their own workloads.

If you would like more information or have an informal discussion about this exciting opportunity please email Matthew Edwards at [e-mail]