Beeston Assistant Shop Manager

Rainbows Hospice for Children and Young People; Nottingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A non-profit organization supporting children is seeking an Assistant Shop Manager in Beeston. The role involves supporting the Shop Manager, managing retail operations, and ensuring excellent customer service. Candidates should have prior retail experience and strong customer service skills. This position offers the chance to make a meaningful contribution to the community while working in a supportive team environment.

Benefits

Healthcare Cashback plan

Life Assurance

27 days holiday pro rata plus bank holiday allowance

Contributory pension scheme

Wellbeing support

Qualifications

• Previous experience in a retail environment.
• Ability to implement agreed standards of service.
• Awareness of Health & Safety in the workplace.

Responsibilities

• Assist in managing the Shop and deputise for the manager.
• Help achieve income and profit targets.
• Provide high-quality retail service.

Skills

Excellent customer service skills

Good administrative and organisational skills

Effective communication skills

Self-motivated and flexible

Problem solving and decision making skills

Ability to recruit and train volunteers

Job description

Beeston Assistant Shop Manager

The closing date is 30 November 2025

Main duties of the job

Due to internal promotions, we are looking for a committed and capable Assistant Shop Manager to support the Shop Manager in our Beeston shop. This is an excellent opportunity for someone with retail experience who enjoys working with people and is passionate about making a meaningful contribution to the local community.

About us

Here at Rainbows Children's Hospice, we provide specialist palliative care and end‑of‑life support to over 750 babies, children, and young people living with life‑limiting conditions and terminal illnesses as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Our retail shops are essential to funding this care. With government funding covering only seven weeks of our annual costs, our shops and supporters help keep Rainbows going for the other 45 weeks of the year.

Job responsibilities

Location: 54 High Road, Beeston, Nottinghamshire, NG9 2JP. There is a requirement to travel to the Hospice in Loughborough for Corporate Induction and meetings as well as other shops across the East Midlands.

Hours: 7.5 hours, working 1 out of 7 days (Monday to Sunday) (including occasional bank holidays).

Some of the key responsibilities include (but not limited to):

• Assist in managing one of Rainbows shops, deputising for the manager when required.
• Help achieve agreed income and profit targets through effective management of staff, volunteers, premises, and stock.
• Provide a high‑quality retail service in support of the manager.
• Contribute to meeting performance targets and maintaining high operational standards.
• Deliver exceptional customer care to all visitors.
• Maintain a professional, attractive, and engaging shop layout.
• Support efforts to drive customer loyalty.
• Ensure the shop presents a professional public image of Rainbows Hospice on the high street.

Essential Requirements

• Previous experience in a retail environment.
• Excellent customer service skills with the ability to implement agreed standards of service in the store.
• The ability to recruit, train and motivate volunteers.
• Able to work to strict financial guidelines.
• Good administrative and organisational skills with the ability to monitor and analyse shop statistics.
• Awareness and understanding of Health & Safety in the Workplace and ability to identify potential risks.
• Effective communication skills verbal and written.
• Excellent interpersonal skills.
• Self‑motivated and able to work independently but flexibly as part of a team.
• Good problem solving and decision making skills.
• Able to implement agreed policies and procedures and ensure compliance.
• Good planning and logistical skills.
• Basic level of computer literacy.
• Ability to prioritise and deal with conflicting work demands.
• Able to work flexible hours and cover holidays/other absences as necessary in your own and other shops.
• Able to work within professional and confidential boundaries.
• Friendly and approachable.
• Ability to safely lift and transport large or bulky items, in accordance with manual handling guidelines.
• One Team Working together with fairness and respect.
• People Centred Championing inclusivity, compassion and clarity.
• Aim High Adapting, learning and sharing our expertise.
• Own It Focused, committed and accountable.
• Experience of supervising or managing staff.
• Experience of working with and supporting volunteers.
• Working knowledge of Risk Assessments.
• Experience of volunteering.
• A valid driving license and access to a vehicle (or ability to travel to various locations as required for the role).

Benefits

• Eligibility to join blue light card discount scheme and Company Shop.
• Healthcare Cashback plan.
• Life Assurance.
• 27 days holiday pro rata plus bank holiday allowance, but expectation to work bank holidays in this role.
• Contributory pension scheme or Salary Sacrifice Pension Scheme.
• Free access to an employee assistance programme.
• Wellbeing support and access to Mental Health First Aiders.
• Unofficial benefits: Fun events, All staff away days, Guest visitors.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Rainbows Hospice for Children and Young People

Address

Rainbows Hospice, Lark Rise, Loughborough

For further information about this role and the responsibilities please contact Ben Wright (Retail Area Manager) on [e-mail].

To apply for the role please click apply now to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the people team at [e-mail].

This role is subject to a basic DBS (Disclosure and Barring Service Check) and pre‑employment checks.

Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.